Service Metrics

Metric Name	Description	Example Reports with Metric
Guest Count	The number of guests. Depending on how the system is configured, this total can be the sum of guest counts entered by employees when beginning checks, the number of seats on a check, or the number of specified menu items or service charges. For certain operational situations like revenue centers or order types, the metric may not be used at all. On some reports this metrics is referred to as: Cover count Number of guest Num guests	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Average Spend per Guest	Average sales amount per guest. The calculation is based on Net Sales or Sales Net VAT, meaning on sales not including discounts and taxes. This is an operational metric used to measure the sales performance of a location or employee. The calculation is based on all sales for the selected parameters (for example business date, location, or revenue center) which also includes sales on checks that have not been assigned a guest count (for example in a bar revenue center or takeout order types) and thus do not count towards the guest count metric. If guest counts are not captured in certain revenue centers or for certain order types, then the average metric may be skewed. To see a meaningful average metric, exclude those revenue centers or order types on a report by using the report parameters. When you run a report, click Edit Parameters, make selections that exclude those revenue centers or order types, and then click Run. The Average Spend per Guest calculation is: Sum of Net Sales or Sales Net VAT ÷ sum of Guest Count.	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Average Gross Sales after Discount per Guest	Average sales amount per guest. The calculation is based on Gross Sales After Discounts, meaning sales not including discounts, but including taxes. This is an operational metric used to measure the sales performance of a location or employee. The Average Gross Sales after Discount per Guest calculation is: Sum of Gross Sales After Discount ÷ sum of Guest Count.	System Financial Employee Financial
Check Count	Operational metric expressing the number of checks. It is used to measure the restaurant's sales performance. The count does not include canceled checks or waste checks. The following Simphony configuration options determine what is included and what is not included: When the option 5 - Zero or Negative Transactions Do Not Add to Guest Count or Guest Check Count is deselected, checks with a 0 or negative total amount are included in the check count. When the option 73 - Keep The Same Check Number When a Closed Check is Voided is deselected, new checks are opened when voiding a closed check, which then are included in the check count. Check Count always includes: Both original checks when two checks are merged (count of 2 after merging). A count of 1 in the revenue center that the check was opened if it was later transferred to a different revenue center. Memo tenders. The Check Count may be different than the Checks Begun number based on the reasons above. Canceled checks, 0 or negative checks, and checks created when voiding a closed check are included on the Closed Checks report or when drilling down from summary reports to All Checks for an Employee, All Checks for a Day Part, All Checks for a Quarter Hour, or All Checks for an Hour reports. Therefore the total number of checks displayed may be different than the check count or checks begun metrics indicate on the summary report.	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Average Spend per Check	Average sales amount per check. The calculation is based on net sales or sales net VAT, meaning on sales not including discounts and taxes. This is an operational metric used to measure the sales performance of a location or employee. The Average Spend per Check calculation is: Sum of Net Sales or Sales Net VAT ÷ sum of Check Count.	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Average Gross Sales after Discount per Check	Average sales amount per check. The calculation is based on Gross Sales after Discounts, meaning sales not including discounts, but including taxes. This is an operational metric used to measure the sales performance of a location or employee. The Average Gross Sales after Discount per Check calculation is: Sum of Gross Sales After Discount ÷ sum Check Count.	System Financial Employee Financial
Total Closed	The number of all checks (including fast transactions) closed by tendering during the report period. Only closed checks will be included in the count. It does not include canceled checks.	Closed Checks
Table Turns	The number of table turns. A turn begins when a check is opened by table number while no other checks are open for that table. A turn ends when a check is tendered and there are no other open checks at the table. A turn is only counted if it is less than four hours.	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Average Spend per Table Turn	Average sales amount per table turn. The calculation is based on Net Sales or Sales Net VAT, meaning on sales not including discounts and taxes. This is an operational metric used to measure the sales performance of a location. The calculation is based on all sales for the selected parameters (for example business date, location, or revenue center) which also includes sales on checks that have not been assigned to a table and thus do not count towards the table turn metric. If certain revenue centers or order types do not use tables, make sure to exclude those by using the appropriate parameters to see a meaningful metric. The Average Spend per Table Turn calculation is: Sum Net Sales or Sales Net VAT ÷ sum of table turns.	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Average Dining Time	Dining time for a table is the time elapsed between the beginning and the end of a turn. The Average Dining Time calculation is: Sum of dining time ÷ sum of table turns.	Daily Operations System Financial Key Performance Indicator Comparison Employee Productivity
Tables	Total number of all tables available. This is a fixed POS configuration per revenue center.	System Financial Employee Financial