1. Configuration Guide
  2. Order Channels and Types
  3. Order Types
  4. Configure Order Type

Configure Order Type

You can configure order types using the following two EMC modules:

  1. Order Types

  2. Order Type Parameters

Two records are already created for Simphony Essentials: Dine In and Take Out.

Figure 9-2 Example of Order Types


This figure shows the Order Types module with three order types listed in the Text column. The adjacent picture shows a workstation with the same Order Types shown on the Transaction page.
  1. Configure the order type:
    1. Select the Enterprise, click Descriptors, and then click Order Types.
    2. In the Text field, enter an order type name (for example, Drive Thru).
    3. Click Save.
    4. Repeat Steps 1-a though 1-c to add other order types as needed.
  2. Configure the order type parameters for each order type:
    1. Select the Enterprise, property, or revenue center, click Setup, and then click Order Type Parameters.
    2. Set the order type parameters as described in the following table:

      Table 9-2 Order Type Parameters Options and Fields

      Option/Field Description

      1 - Print on Customer Receipt and Guest Check

      Select this option to print the order type name on customer receipts and guest checks.

      2 - Print on Order Printer

      Select this option to print the order type name on order printers.

      4 - Do Not Post Transactions to Tip Report Totals

      Select this option to exclude sales for the order type from Tip Report Totals.

      6 - Transaction Cancel Default

      Select this option when starting orders without an order type.

      When a workstation operator begins a transaction and cancels it before selecting an order type, the POS client requires the workstation operator to associate the check with an order type for posting purposes. The POS client finds the first order type that has this option selected and uses it.

      Deselect this option to have the POS client use the first order type record in the list to associate with the check.

      8 - Enable Routing Order by Order Type

      Select this option to control order routing by the order type. The workstation order devices must be set for all possibilities and use this as an override to disable order devices. Order channel routing takes precedence over order type routing if both are set.

      11 - Forgive Inclusive Tax

      Select this option to forgive the Inclusive Tax for eligible Menu Items (Australian GST only).

      13 - Hide Custom Tip Button

      Select this option to instruct the payment device to hide the Custom Tip button (Guest Pay only).

      14 - Hide No Tip Button

      Select this option to instruct the payment device to hide the No Tip button (Guest Pay only).

      Tax Mask

      Click the ellipsis point (...) button in the Tax Mask column, select the tax rates for the order type, and then click OK.

      If you are creating an order type for a delivery service provider, do not select tax rates in the Tax Mask column.

      Active

      Select Active for each order type that you want to activate.

      Service Level Time

      Set the Service Level Time (in minutes) for each active order type.

      If defined, the service level time establishes a lead time that is required before an order can be ready for pickup. For guests ordering online, the earliest pickup time they can choose is based on the current time plus the service level time.

      If a check has an order channel and an order type, both with service level times, the order channel takes precedence.

      Order Channel

      Select the Order Channel from the drop-down list that will be assigned when starting a check with this order type.

      The order channel set against the order type overrides all default order channels and can only be overridden by a manually entered order channel.

      Order Device Mask

      If option 8 - Enable Routing Order by Order Type is selected, click the ellipsis point (...) button in the Order Device Mask column, select the order devices for the order type, and then click OK.

      Order Device Mask settings for the order channel take precedence over order type settings if both are set.

      KDS Highlight Scheme

      Select the KDS Highlight Scheme color to display menu items on the KDS.

      Suggested Tip Percentages

      To configure suggested tip percentages (Tip% 1, Tip% 2, Tip% 3), see Configure Guest Pay for more information.

    3. Click Save.
    4. Repeat Steps 2-a though 2-c for each order type.
  3. (Optional) To set the default order type for a revenue center:
    1. Select the revenue center, click Setup, and then click RVC Parameters.
    2. Select the Default Order Type from the drop-down list. This is the order type that is active when a workstation operator begins a check.
    3. Click Save.
  4. (Optional) To override the default order type for a workstation:
    1. Select the property, click Setup, and then click Workstations.
    2. Double-click the workstation.
    3. Click the Transactions tab.
    4. Select the Default Order Type from the drop-down list.
    5. Click Save.

Parent topic: Order Types