27 Remote Support
Use the Launch Support Session and the Close Support Session buttons on the kitchen display system’s bump bar (keyboard) or toolbar (touchscreen) to launch and close a remote support session.
Oracle Customer Support agents use the Remote Support Tool (RST) to securely access Simphony Cloud users’ Linux-based kitchen display system. This includes access to the Linux terminal shell, the Simphony client user interface, and transferring files.
On a Linux kitchen display system, users can launch the support session and provide the Support Session ID to the Customer Support agent. The status of the Support Session appears on the workstation (active or connected). Upon completion, the user or the agent can close the support session.