1. KDS Configuration and User Guide
  2. Remote Support
  3. Launching and Closing a Support Session

Launching and Closing a Support Session

On Linux KDS displays, you can use the on-screen KDS toolbars or the KDS bump bar to launch or close a remote support session from a KDS display.

Using the KDS Toolbar

  1. On the KDS toolbar, click L RST to launch the remote support session.

  2. The Support Session ID window displays a unique 12-character session ID.

  3. Give the unique ID to the Remote Support Agent in order for them to proceed with the support session.

  4. A blinking message on the bottom left of the screen indicates that there is an active remote session occurring on the KDS display.

  5. On the KDS toolbar, click S RST to close the remote support session.

  6. The Support Session ID window displays a message indicating that the support session has closed. The blinking message on the bottom left of the screen also stops, indicating that there is no longer a remote session occurring on the KDS display.

Using the KDS Bump Bar

  1. On the KDS bump bar, click the designated launch remote support session button to launch the remote support session.

  2. On the screen, the Support Session ID window displays a unique 12-character ID.

  3. Give the unique ID to the Remote Support Agent in order for them to proceed with the support session.

  4. A blinking message on the bottom left of the screen indicates that there is an active remote session occurring on the KDS display.

  5. On the KDS bump bar, click the designated close remote support session button to close the remote support session.

  6. The Support Session ID window displays a message indicating that the support session has closed. The blinking message on the bottom left of the screen also stops, indicating that there is no longer a remote session occurring on the KDS Display.

Parent topic: Remote Support