Creating Support Session Buttons

In the Simphony EMC, you can use the KDS Tool Bars module or the KDS Bump Bars module to add two function keys that launch or close a remote support session from a Linux KDS display.

KDS Tool Bar Module

1. In the EMC, select the property, click Setup, and then click KDS Tool Bars.

2. Click an existing record, then click the Add button.

3. In the newly created record, select the Launch Support Session option from the Function drop-down list.

4. Click the Add button again.

5. In the newly created record, select the Close Support Session option from the Function drop-down list.

6. Enter descriptive details for the legend, background, and legend colors.

7. Save the record.

KDS Bump Bar Module

1. In the EMC, select the property, click Setup, and then click KDS Bump Bars.

2. Click an existing record, then click the Add button.

3. In the newly created record, add a Scancode value, and then select the Launch Support Session option from the Function drop-down list.

4. Click the Add button again.

5. In the newly created record, add another Scancode value, and then select the Close Support Session option from the Function drop-down list.

6. Save the record.