Place the media file in the [Drive letter]:\Micros\Simphony\MediaViewer\Media folder.
Rename the media file to exactly match the corresponding
menu item name (including spelling and spacing) as defined in Menu
Item Maintenance. The media file must match the name that is used
by the KDS Display.
For example, to associate an image of a cheeseburger to a
Cheeseburger (First Name) menu item, rename the file to Cheeseburger.jpg. If the KDS Display is configured to
show the Second Name, and the cheeseburger has a Second Name entry
of ChzBurger, then rename the image to Chzburger.jpg.
Filenames are not case-sensitive. However, Media Viewer cannot
make the connection between the two unless the spelling and spacing
of the media filename matches the menu item name exactly. Because
file name conventions do not support certain special characters (for
example, \ / : * ? " < > | ), those characters should not be included
in a menu item’s First Name, Second Name, or Third Name entry. Otherwise,
the menu item cannot be associated to a media file of the same name.