Viewing the CAL Package Download Status

After you configure and implement CAL package deployment schedules, you can review the download status of CAL packages that are scheduled to download from the database at the Enterprise to the workstations. You can also view the status of the individual CAL client workstations connecting to the Enterprise.

You must have the View privilege for the CAL Packages module. Configuring CAL Package Permissions contains more information.

Select the Enterprise level, click Setup, and then click CAL Packages.
Click the Install Status tab.

The Install Status tab shows the download and installation status of the individual CAL client devices connecting to the Enterprise.

In the left pane, select the type of view by clicking the link for either CAL Package View or Enterprise View.

CAL Package View

Shows all available Simphony CAL packages (including older CAL packages if they have not been removed), followed by Custom CAL packages (if used)

Enterprise View

Shows a hierarchy view of Enterprise, properties, Enterprise Service Hosts, workstations, and KDS displays
When the Object Number shows 0 (zero), this indicates an enterprise Service Host for a property

The Enterprise View shows the following installation status icons for each property (including status for workstations, KDS displays, and Enterprise Service Hosts):

Table 3-2 Enterprise View Status Icons

Icon Name	Client Status Description	Property Service Host Status Description	Enterprise Service Host Status Description
Latest Version	All packages are in the Success status. The package installed on the client is the same as the enterprise (has the most recent software version).	All Service Hosts in the property are in the Success status.	All packages for the Service Host are in the Success status.
Need Attention	One or more packages have the Failed status. The CAL client update has an issue and requires attention.	One or more of the Service Hosts in the property has the Failed status. Other Service Hosts can have the Latest Version or Need Update icons.	One or more packages for the Service Host has the Failed status. Other packages for the Service Host can have the Latest Version, Need Update, or Not Installed icons.
Need Update	One of the following status is met: Needs update Started Scheduled A package installed on a Service Host has a lower software version than the most recent version installed on the Enterprise.	All or some of the Service Hosts in the property are in the Latest Version, Need Update, or Not Installed status.	One or more packages for the Service Host have the Latest Version, Need Update, or Not Installed status.
Not Installed	The Service Host has been configured in EMC, but the CAL client software has not been installed.	All Service Hosts in the property are in the Not Installed status.	No packages have been installed, so no records appear in the Install Status. As part of the upgrade to Simphony release 19.1.2 or later, the installation status of all previous installation is reset. Therefore, the install status shows as Not Installed. This reset is required to provide accurate installation status.

To limit the Enterprise View to specific installation statuses, enter text in the Filter field in the lower area of the screen.
To expand and collapse the Enterprise View, select the Expand and Collapse links in the lower area of the screen. The Enterprise View is collapsed by default.

To view detailed status information in Enterprise View, highlight a property or device in the left pane. The Install Status tab shows the latest status for each device’s corresponding CAL packages. The following information is available:

Table 3-3 CAL Package Install Status Columns

Column Name	Description
#	Install status record number.
CAL Package	Name of the CAL package
Available Version	Latest version available for deployment.
Installed Version	Current version installed on the client.
Started at	Last date and time the CAL package was started.
Finished at	Last date and time the CAL package was finished. This column is blank when a CAL package installation is in progress.
Install time (minutes)	Amount of time in minutes that the CAL package took to complete the installation. Shows the current time taken for status started compared to the actual time.
% Complete	Shows the actual percentage status completed.
Status	Shows the detailed install status: Started Success Failed Need Update Select All, Started, Failed, or Success to limit the CAL package deployment by status.
Logs	Click the ellipses to show all details, including the date and time the log file was created for the CAL package.
Service Host ID	Shows the Service Host ID number.
Workstation ID	Shows the Workstation ID number.
Platform	Shows the device operating system (for example, Win32 or Android).
DCAL in Use?	Shows True if the Service Host receives packages from a DCAL server, or False if DCAL is not in use.

For a multi-tenant environment, only the information related to a specific Enterprise is filtered.

To sort a column, click the triangle symbols adjacent to the column header. By default, columns are sorted by latest status change, with the newest listed first.
To filter a column, enter information in the text box corresponding to the column header.
To filter pages in the CAL package list:
- Use the scroll bar to scroll through the list
- Change the number in the Lines per page field. The default view is 500 lines per page.
- Click the previous (|<) (<) and next (>|) (>) arrows adjacent to the Lines per page.
- Enter a specific page number in the Page field.
To limit the CAL Package View and to refresh the information shown on all forms:
1. In the Install Date, From, and To fields (upper right area), select the check box, and then select the date range of the CAL deployment to search.
  
  Use the From and To fields if you are searching for an older package or need a specific date range.
  
  To view the latest status, ensure that Latest is checked.
2. Click the Search button.

Parent topic: CAL Package Deployment