Holding Selected Items or an Entire Order for a Preset Time

You can hold selected menu items or an entire order and automatically send them at a preset time.

1. To hold selected menu items or an entire order for a preset time:
   1. Add menu items, and then click Timed Fire Menu Item.
   2. Select one or more menu items to hold from the Timed Fire dialog, and then select the fire time by pressing the plus sign (+) and minus sign (–).
   3. To set the fire time for seats or courses, press Fire by Seat or Fire by Course to filter the items, select the seats or courses for which to set the time, and then configure the fire time.
   4. To hold an item without a specified time, select the item, click Hold in the Timed Fire dialog, and then click OK.

   The workstation shows the letter T next to items on hold for a preset time and the letter H next to items on hold.

2. To modify configured times:
   1. Pick up the check where menu items are held for a preset time (timed fire checks), and then click Timed Fire.

      If you click Pick Up Check By List, you can filter checks with items on hold by selecting Held Items Only from the View Type drop-down list.

   2. Select one or more menu items, change the fire time, and then click OK.
   3. Perform a service total.

      If you change the fire time of an item to 00:00, the item is sent to the kitchen when you perform a service total.

   The workstation shows an asterisk (*) next to all sent menu items.

3. To view the date and time each item was ordered and sent to the order devices:
   1. Pick up a check.

      When you click Pick Up Check By List, you can filter checks with items on hold by selecting Held Items Only from the View Type drop-down list.

   2. Click View Fire Times.

   The workstation shows the date and time that a menu item was ordered and sent on picked up checks. For example:

   1 Walkabout Bowl 4.29

   --Ordered 10/29/2015 1:25PM

   --Sent 10/29/2015 1:43PM

   --Ordered 10/29/2015 1:25PM

   --Sent 10/29/2015 1:43PM

   If menu items are not sent to order devices, the workstation shows the timer setting for each held menu item. For example:

   --Chicken Bowl 00:15