Configuring Order Channels

You can configure order channels using the following two EMC modules:

1. Order Channels

   Can only be configured at the Enterprise level of the system and are available to be used in all revenue centers.

2. Order Channel Parameters

   Can be configured at the Enterprise, zone, or property levels of the system, so that you can define standard configurations and override them where necessary.

One order channel, labeled Default, is automatically provisioned and assigned to all new Simphony 19.6 and later checks. You can rename the default channel. You can also override the default order channel at the revenue center, workstation, order type, and by manual entry.

1. Configure the order channel:
   1. Select the Enterprise, click Descriptors, and then click Order Channel.
   2. Insert an order channel record and open it. (The Record Name maximum is 32 characters.)

      Figure 14-1 Examples of Order Channel Names

      
      
      
   3. If there are order channels that are not being used in the Enterprise, deselect Active for each unused order channel.
   4. Click Save.
   5. Repeat Steps 1-a though 1-d to add order channels as needed.
2. Configure the order channel parameters for each order channel:
   1. Select the Enterprise, property, revenue center, or zone, click Setup, and then click Order Channel Parameters.
   2. Select an order channel record.
   3. Set the order channel parameters as described in the following table:

      Table 14-1 Order Channel Parameters Options and Fields

      Option/Field	Description
      1 - Print on Customer Receipt and Guest Check	Select this option to print the order channel name on customer receipts and guest checks.
      2 - Print on Order Printer	Select this option to print the order channel name on order printers.
      3 - Enable Routing Order by Order Channel	Select this option to control order routing by the order channel. The workstation order devices must be set for all possibilities and use this as an override to disable order devices. Order channel routing takes precedence over order type routing if both are set. If 3 - Enable Routing Order by Order Channel is selected, click the ellipsis point (...) button in the Order Device Mask column, select the order devices for the order channel, and then click OK. KDS order devices are not supported.
      Service Level Time	Set the Service Level Time (in minutes) for each active order channel. If defined, the service level time establishes a lead time that is required before an order can be ready for pickup. For guests ordering online, the earliest pickup time they can choose is based on the current time plus the service level time. If a check has an order channel and an order type, both with service level times, the order channel takes precedence. Note that the service level time is not the same as the KDS Prep Time (configured in the Menu Item Maintenance module).
      Active	If there are order types that are not being used at this hierarchy level, deselect Active for each unused order type.

   4. Click Save.
   5. Repeat Steps 2-a though 2-d for each order channel.
3. To override the default order channel for a revenue center:
   1. Select the revenue center, click Setup, and then click RVC Parameters.
   2. Select the Default Order Channel from the drop-down list.

      This is the order channel that is active when a workstation operator begins a check at this revenue center unless it is overridden at the workstation, by order type, or manually changed.

   3. Click Save.
4. To override the default revenue center order channel for a workstation:
   1. Select the property, click Setup, and then click Workstations.
   2. Double-click the workstation.
   3. Click the Transactions tab.
   4. Select the Default Order Channel from the drop-down list.

      This is the order channel that is active when a workstation operator begins a check on this workstation unless it is manually changed.

   5. Click Save.
5. To override the default workstation order channel for an order type:
   1. Select the appropriate hierarchy level, click Setup, and then click Order Type Parameters.
   2. Scroll to the Default Order Channel column.
   3. Select the Default Order Channel from the drop-down list.

      This is the order channel that is active when starting a check with this order type. The order channel set against the order type overrides all default order channels, and can only be overridden by a manually entered order channel.

   4. Click Save.