Order Channels

An order channel is where an order is placed. For example, guests can place an order at a kiosk, a drive thru window, inside a restaurant, or via a delivery aggregator. These examples can be set up as order channels and assigned to checks in the POS.

By assigning an order channel to a check, the restaurant can track where orders are coming from and make decisions about how to drive existing sales and generate new sales.

If order channels are not set up, a channel called “Default” is assigned to checks.

You can manually assign channels to revenue centers, workstations, and order types. This is the order of precedence:

1. Revenue center order channels override the “Default” channel.

2. Workstation order channels override the revenue center.

3. Order type order channels override the workstation.

4. Manually entered order channels override the order type.

• Configuring Order Channels
  
• Setting Privileges for Order Channels
  
• Assigning Headers and Trailers to Order Channels
  
• Displaying the Order Channel Name on the POS
  
• Configuring Touchscreen Buttons for Order Channels
  
• Configuring Order Channels to Appear on POS Workstation Devices and Reports
  
• Delivery Connectors