Configuring Case Numbering
This screen enables you to configure the case processing fields and items for case
numbering. Select System Configuration > System Management
to view the Common Profile Configuration screen.
Tip:
The Common Profile folder appears in a tree-view on the left panel. The components are categorized as folders. Each folder contains all the field labels associated with that section.To view the list of field names associated with the Case Processing >
Case Numbering
section, click the Case
Numbering folder in the left panel. The field names associated with
Case Numbering appear in the right panel.
Field Descriptions
The following table lists the fields available under Case Numbering Configuration:
Field or Control Name | Description |
---|---|
Date to use for numbering year placeholder |
The available options are:
|
Use the following procedure to configure the case numbering options.
- Select the required option for Date to use for numbering year placeholder.
- Click Save to save the changes made.
Parent topic: Configuring System Management - Common Profile Switches