Configuring Case Numbering

This screen enables you to configure the case processing fields and items for case numbering. Select System Configuration > System Management to view the Common Profile Configuration screen.

Tip:

The Common Profile folder appears in a tree-view on the left panel. The components are categorized as folders. Each folder contains all the field labels associated with that section.

To view the list of field names associated with the Case Processing > Case Numbering section, click the Case Numbering folder in the left panel. The field names associated with Case Numbering appear in the right panel.

Field Descriptions

The following table lists the fields available under Case Numbering Configuration:

Field or Control Name	Description
Date to use for numbering year placeholder	The available options are: Use initial receipt date of the case entered for the automatic system numbering. Use date on the local machine for the automatic system numbering.

Use the following procedure to configure the case numbering options.

1. Select the required option for Date to use for numbering year placeholder.
2. Click Save to save the changes made.