Configuring Case Priority

Configure rules to determine the priority of new cases that are entered into the system. Based on these rules, the system assigns each case a priority that is displayed in the Worklist.

Each row in the Case Priority Configuration screen represents the priority level assigned to a case that meets the specific criteria selected for that level. This data is reflected in multiple expedited and periodic reports and case form-product information section.

• The user can select the priority level for which the criterion is to be configured.
• Select System Configuration > Case Priority to view the Case Priority page.

For more information, see:

• Field Descriptions