Field Descriptions

The following table lists and describes the fields in this section.

Field or Control Name	Description
Priority	Enables you to select the priority level whose criterion is to be configured. You can disable only the last enabled priority. Example: If a user has priority 1-4 checked, the priority can be disabled only in the order of 4-1.
Case Assessment - Serious	Enables you to configure the seriousness for case assessment. Select Yes from the drop-down list to give priority to cases that are serious. Select No for non-serious cases to be considered for this priority level. Seriousness is considered at the case level. Select Ignore from the drop-down list to ignore this condition when assessing the priority of this case.
Case Assessment - Unlisted	Enables you to configure the priority level for unlisted case assessment. Select Yes from the drop-down list for unlisted cases to be considered for this priority level. Select No for listed cases to be considered for this priority level. Listedness criteria is considered at the case level. Select Ignore from the drop-down list to ignore this condition when assessing the priority of this case.
Case Assessment - Causal	Enables you to configure the priority level for causal case assessment. Select Yes from the drop-down list for causal cases to be considered for this priority level. Select No for non-causal cases to be considered for this priority level. Causality criteria is considered at the case level. Select Ignore from the drop-down list to ignore this condition when assessing the priority of this case.
Report Due Date-Due Soon	Enables you to configure the report date due soon. If this option is selected, the case is given the specified priority if at least one expedited report is due after the number of warning days specified from the current system date.
First Report Due Date - Ignore	Enables you to configure the first report due date to ignore status. This option is used to ignore this parameter when assessing the priority.
No. of Warning Days Before Due	Enables you to enter the number of days before a case's report due date when the priority is raised to Due Soon.
Advance Condition Drop Down List Box	Enables you to select an existing advance condition from the drop-down list.
AC Button	Enables you to create a new advanced condition set or modify an existing one.
Run All Case Priority Determination on Middle Tier	Enables you to run all case priority determination on Middle Tier. If unchecked, the application assesses priority during every case save operation in Web. If checked, the application does NOT assess priority during every case save operation in Web and Client/Server. The initial priority is calculated by the report scheduling and after that, all the priority updates are done by the AG Service Priority process.

Use the following procedure to configure Case Priority

1. Select the priority level whose criterion is to be configured.
2. Select the Case Assessment - Serious. The options in the drop-down list are Yes, No, Ignore.
3. Select the Case Assessment - Listed. The options in the drop-down list are Yes, No, Ignore.
4. Select the Case Assessment - Casual. The options in the drop-down list are Yes, No, Ignore.
5. Select First Report Due Date as Due Soon or Ignore. Enter the #Warning days for Due Soon.
6. Select the Advanced Conditions from the drop-down list.
7. Use the AC button to create a new Advanced Condition.
8. Select Run All Case Priority Determination on Middle Tier to ensure that the application does not assess priority when a case is saved in Web and Client/Server.
9. Click Save to save the changes made.