Troubleshooting Login

This section gives a brief analysis of the following problems that can occur when you log in:

• I do not remember my password or do not have an account.
  
• After entering username, password, and database name, I get an error message.
  
• When I try to open a second session from the launch page, the window for the first session becomes blank.
  
• Can I log onto Oracle Clinical from different computers?
  
• I closed my Oracle Clinical browser window because it froze. However, when I try to log in again, the same frozen screen appears.
  

I do not remember my password or do not have an account.

See your system administrator.

After entering username, password, and database name, I get an error message.

Note that your user password may be case-sensitive. If not, contact your system administrator.

When I try to open a second session from the launch page, the window for the first session becomes blank.

You cannot start more than one Oracle Clinical session from the same computer.

Can I log onto Oracle Clinical from different computers?

If you log onto Oracle Clinical as the same user from different computers, you can run multiple sessions of Oracle Clinical, as long as all of the sessions are either in test or production mode. If you try to start a new session that is not in the same mode, the new session fails. The sessions can connect to the same database.

I closed my Oracle Clinical browser window because it froze. However, when I try to log in again, the same frozen screen appears.

Contact your system administrator.