Update details about your organization

An organization coordinator can update the email address and phone number for the organization's help desk at any time.

To modify organization details:

1. Along the top, select the Organization tab.
2. Below the tabs and to the right, select Edit Organization.
3. Update any of the following fields:
   • Support Notification Preference: Select the way that participants in this organization contact support.
     • Email: Participants see only the email address for support.
     • Mobile: Participants see only the phone number for support.
     • Both: Participants see both the email and phone number for support.
     Make sure you provide the email address, phone number, or both in the next two fields.

     Note:

     If you choose a different contact method for an entity, the entity-level setting overrides the organization-level setting. For example, consider an organization that has a contact method of Mobile. Within the organization, Entity A has a contact method of Email. Participants in Entity A see the support email address, while participants in Entity B see the support phone number.
   • Support Email: Enter the email address for your organization's help desk. If you use the #SUPPORT_EMAIL# placeholder text in any email templates, this placeholder text uses the new value after you save your changes.
   • Support Phone Number: Enter the phone number for your organization's help desk. If you use the #SUPPORT_PHONE# placeholder text in any email templates, the placeholder text uses the new value after you save your changes.

   Note:

   If you need to update any other fields, contact your Oracle Customer Success manager.
4. Click Save Changes.