1 About this guide

This guide is intended for those who use Oracle Health Sciences Clinical One Platform, Oracle Health Sciences Central Coding, Oracle Health Sciences InForm, Oracle Health Sciences Empirica Signal, Oracle Health Sciences Empirica Topics, Oracle Health Sciences Empirica Study, or Oracle Health Sciences mHealth Connector Cloud Service and need to manage their Oracle Health IAM single sign-on (SSO) account.

Get your account information

Where can I get the application or study URL?

You will have access to one of these two pages, depending on what your organization opted to use. From there, you can open the applications or studies to which you have access.

  • Oracle Health Sciences My Oracle Bookmarks
  • Oracle Health Sciences Cloud landing page

How do I access my landing page?

Your delegated administrator must first create your account in OHSIAMS Oracle Identity Self Service. After your account is created, you will receive email(s) containing the Oracle Health Sciences Cloud account link that takes you to one of the My Oracle Bookmarks or the Oracle Health Science Cloud landing page.

The number of email(s) you receive after your account is created depends on the workflow your organization has chosen for their users to reset the account password.

  • If your organization uses the Security Questions workflow to reset the account password, you receive two emails:
    • New Account Email: Contains the user login for your Oracle Health Sciences SSO account.
    • Account Password Email: Contains the password for your Oracle Health Sciences SSO account. Use this password only the first time you sign into your SSO account. After that, you must create a new password for your account by following the instructions here. The Oracle Health Sciences Cloud account link in this email takes you to one of the My Oracle Bookmarks or the Oracle Health Science Cloud landing page.

      Tip:

      Save these emails, so you can return to them when you are notified that you have been given access to Oracle applications managed through OHSIAMS Oracle Identity Self Service. If you lose these emails, contact your delegated administrator or Health Sciences Support to get your user login and password.
  • If your organization uses the Email Link workflow to reset the account password, you receive the New Account email containing:
    • The user login for your Oracle Health Sciences SSO account.
    • A link to create password for your Oracle Health Sciences SSO account.
    • The Oracle Health Sciences Cloud account link that takes you to one of the My Oracle Bookmarks or the Oracle Health Science Cloud landing page.

Sign in for the first time

A delegated administrator will first create your account.

To sign in for the first time when your organization uses the Security Questions workflow:

If your organization uses the Security Questions workflow to reset the account password, you receive two emails: one with your user login and another with a password. Sign in to setup your account and define your own password.

  1. Click the Oracle Health Sciences Cloud account link in the Account Password email you received.
  2. Sign in using the user login from the New Account email and the password from the Account Password email.
  3. Enter the old password you received in the Account Password email.
  4. Enter the new password and confirm the new password.
  5. Choose three of the available challenge questions from the drop-down, and enter answers for them.
  6. Click Submit.

    Your password is changed, and the Sign In page opens.

  7. Sign in using your new password. Depending on your organization's setup, you will be redirected to one of the following:
    • My Oracle Bookmarks; watch these short training videos to get started with My Oracle Bookmarks.

      From here, you can access (or open) any study or application that you work in.

    • Oracle Health Sciences Cloud landing page.

      The studies and applications you work in are listed under My Applications.

To sign in for the first time when your organization uses the Email Link workflow:

If your organization uses the Email Link workflow to reset the account password, you receive the New Account email containing a link to create your password.

  1. Click the link in the New Account email you received.
  2. Enter your password and confirm the password.
  3. Click Continue.

    Your password is created.

  4. Click the Oracle Health Sciences Cloud account link in the New Account email you received.
  5. Sign in using your password. Depending on your organization's setup, you will be redirected to one of the following:
    • Oracle Health Sciences My Oracle Bookmarks; watch these short training videos to get started with Oracle Health Bookmarks.

      From here, you can access (or open) any study or application that you work in.

    • Oracle Health Sciences Cloud landing page.

      The studies and applications you work in are listed under My Applications.

Recover your user login

If your organization uses the Security Questions workflow to reset the account password, contact your delegated administrator or Health Sciences Support to recover your user login. If your organization uses the Email Link workflow to reset the account password, perform the following steps to recover your user login.

  1. Click Trouble Signing In? on the Sign In page.
  2. Enter your email address.
  3. Click Continue.
  4. Click Send.

An email containing your user login is sent to your email address. If you do not receive the email, click Send Another Email.

If you do not receive the email after three attempts, contact your delegated administrator or Health Sciences Support.

Unlock a locked account

If you enter an incorrect password 5 times in a row, your account gets locked. To unlock a locked account, you need to reset your password.

If your organization uses the Security Questions workflow to reset the account password, perform the following steps to unlock a locked account:
  1. Click Trouble Signing In? on the Sign In page.
  2. Enter your user login name, and click Next.
  3. Enter answers for the challenge questions, and click Next.
  4. Enter your new password, and confirm the password.
  5. Click Save.
If your organization uses the Email Link workflow to reset the account password, perform the following steps to unlock a locked account:
  1. Click Trouble Signing In? on the Sign In page.
  2. Enter your user login name, and click Continue.
  3. Click Send.

    An email containing a link to reset your account password is sent to your email address.

  4. Click the link in the email you received.
  5. Enter your new password and confirm the password.
  6. Click Continue.

    Your password is reset.

What if I can't reset my password? Contact your delegated administrator or Health Sciences Support and ask them to reset the password for you.

Change your password

You can change your password from the OHSIAMS Oracle Identity Self Service console.

How do I open OHSIAMS Oracle Identity Self Service console? You can do this in several ways:

  • All users: You can navigate directly to OHSIAMS Oracle Identity Self Service at https://<ShortOrgId>-hs-identity.oracleindustry.com/identity. Your ShortOrgId appears in bold font in the New Account email that you received when your account was created.
  • If the Oracle Health Sciences My Oracle Bookmarks page appears after you sign in: Click your name in the top right and select Account Management.
  • If the Oracle Health Sciences Cloud landing page appears after you sign in: On the left, under Quick Links, click Update Profile.
To change your password, in the OHSIAMS Oracle Identity Self Service console:
  1. Under My Profile, click My Information.
  2. Expand the Change Password section.
  3. Enter your old password.
  4. Enter your new password, and confirm the password.
  5. In the top right of the Change Password section, click Apply.

Change your challenge questions

This section is applicable only if your organization uses the Security Questions workflow to reset the account password. You can change your challenge questions from the OHSIAMS Oracle Identity Self Service console.

How do I open OHSIAMS Oracle Identity Self Service console? You can do this in several ways:

  • All users: You can navigate directly to OHSIAMS Oracle Identity Self Service at https://<ShortOrgId>-hs-identity.oracleindustry.com/identity. Your ShortOrgId appears in bold font in the New Account email that you received when your account was created.
  • If the Oracle Health Sciences My Oracle Bookmarks page appears after you sign in: Click your name in the top right and select Account Management.
  • If the Oracle Health Sciences Cloud landing page appears after you sign in: On the left, under Quick Links, click Update Profile.

To change your challenge questions, in the OHSIAMS Oracle Identity Self Service console:

  1. Under My Profile, click My Information.
  2. Expand the Challenge Questions section.
  3. Set three challenge questions and enter answers for them.
  4. In the top right of the Challenge Questions section, click Apply.

Update your name or telephone number

You can update your name or telephone number from the OHSIAMS Oracle Identity Self Service console.

How do I open OHSIAMS Oracle Identity Self Service console? You can do this in several ways:

  • All users: You can navigate directly to OHSIAMS Oracle Identity Self Service at https://<ShortOrgId>-hs-identity.oracleindustry.com/identity. Your ShortOrgId appears in bold font in the New Account email that you received when your account was created.
  • If the Oracle Health Sciences My Oracle Bookmarks page appears after you sign in: Click your name in the top right and select Account Management.
  • If the Oracle Health Sciences Cloud landing page appears after you sign in: On the left, under Quick Links, click Update Profile.
To update your name or telephone number, in the OHSIAMS Oracle Identity Self Service console:
  1. Under My Profile, click My Information.
  2. Review the information in the First Name and Last Name fields, and edit if required.
  3. Optionally, you can add your telephone number.
  4. In the top right of the Basic User Information section, click Apply.

View roles that are assigned to you

You can view roles that are assigned to you from the OHSIAMS Oracle Identity Self Service console.

How do I open OHSIAMS Oracle Identity Self Service console? You can do this in several ways:

  • All users: You can navigate directly to OHSIAMS Oracle Identity Self Service at https://<ShortOrgId>-hs-identity.oracleindustry.com/identity. Your ShortOrgId appears in bold font in the New Account email that you received when your account was created.
  • If the Oracle Health Sciences My Oracle Bookmarks page appears after you sign in: Click your name in the top right and select Account Management.
  • If the Oracle Health Sciences Cloud landing page appears after you sign in: On the left, under Quick Links, click Update Profile.
To view roles that are assigned to you, in the OHSIAMS Oracle Identity Self Service console:
  1. Under My Profile, click My Access.
    A list of roles assigned to your account appears.
  2. Review your roles.
  3. To remove a role, select the role from the list and click Remove Roles.

    Note:

    If you accidentally remove a role, you need to ask a delegated administrator to assign that role to you.
  4. Select the role you want to remove, and click Revoke.

Request access to applications and studies

If you received an application or study URL and self-service registration is active, you will see an access request form. Use it to submit an access request for the application or study.

To request access to an application or study:
  1. Sign in with your user login and password.
  2. Enter a justification to request for authorization.
  3. Click Submit.
    If valid, after a delegated administrator approves your request, the role that is required to access the study or application is assigned to your account.

How do I know when I have the role?

If you have the role, visiting the URL opens the application or study. If you don't have the role, you will see the access request form.

Why is it taking so long for me to get access?

Check with your delegated administrator on the status of your request.