5 Unlock a locked account

If you enter an incorrect password five times in a row, your account is locked. To unlock a locked account, reset your password.

If your organization uses the Security Questions flow to reset account passwords, perform the following steps to unlock a locked account:

1. Select Trouble Signing In? on the Sign In page.
2. Enter your username, and select Next.
3. Enter answers for the challenge questions, and select Next.
4. Enter your new password, and confirm the password.
5. Select Save.

If your organization uses the Email Link flow to reset account passwords, perform the following steps to unlock a locked account:

1. Select Trouble Signing In? on the Sign In page.
2. Enter your username, and select Continue.
3. Select Send.

   An email containing a link to reset your account password is sent to your email address.

4. Select the link in the email you received.
5. Enter your new password, and confirm the password.
6. Select Continue.

   Your password is reset.

Note:

Customers who move to the updated Oracle Identity Self Service console can use an email confirmation code for password reset. The password reset experience depends on your organization's password reset flow.

What if I can't reset my password? Contact your delegated administrator or Oracle Life Sciences Support and ask them to reset the password for you.