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Closing or reissuing a set of answered queries

To close or reissue a set of answered queries:

  1. In the Navigation pane, click Queries.

    The Query Listing appears.

  2. In Query Status, select Answered.

  3. Click Action View.

    A checkbox appears to the left of each query, and the Action and Reason fields appear at the bottom of the page.

  4. Click the checkboxes to the left of the queries with which you want to work.

    Note: To select all queries at once, click the check Select all checkboxes icon that is located at the top of the page ( SV_check_button ).

  5. For Action, select the action you want to perform. The rights you have as a user of the InForm application determine the actions that appear.
  6. For Reason, select a reason from the drop-down list, or type a reason for the change.
  7. Click Submit.
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