View appointment statistics for a location

Administrators can check on the status of appointments at a location by accessing the dashboard. The dashboard includes statistics on the percentage of patients checked in for their appointments, appointments completed (processed), and percentage late for their appointments. You can also view statistics on upcoming and past appointments.

The dashboard defaults to the status of appointments for the current day. But, you can select the calendar icon to select another date.

Note:

You must sign in as an Oracle Health Immunization Management administrator or as an administrator for the location you want to view to access details on the dashboard.

To view appointment statistics for a location:

1. Select Locations from the Home tab. This opens the Locations tab.
2. Select the location you want to view from the list of locations to open the schedule details for the location.

   Note:

   If necessary, use the filter options in the left panel or enter the name or address of location in the Search field at the top of the list to find the location you want to view.
3. In the Today panel on the left, select View Dashboard. This opens the Dashboard page for the location.
4. Leave the current date or select the calendar icon to select another date (or year). You can select any past or future month or year.
5. In the first panel, you can see the following details on the left:
   • Capacity: Maximum number of appointments that day.
   • Checked In: Number of patients checked in verses the number of patients booked for an appointment. For example, if you have 30 patients booked for appointments that day and only one person checked in, you see 1/30.
   • Processed: Number of patients processed (completed their appointments) verses the number of patients you booked for appointments that day.
   • Upcoming: Number of upcoming appointments booked for that day.
   • In Queue: Number of patients checked in and waiting to be seen that day.
   • Late: Number of patients late for their appointments that day.
   • No Show: Number of patients who did not show up for their appointments.
   You can also see the percentage of checked-in, processed, or late patients for the day in three donut charts that appear above a graph of minutes for the day. You can use the slider to move the bar across the graph and see the percentages in the donuts change depending on the time you select.
6. Scroll down the page to see panels with details on the upcoming appointments and past appointments.
   For example, for Upcoming Appointments, you can see details on the upcoming day and time, patient name, confirmation number, date appointment booked, date checked in, and current status (for example, late, checked in). For the Past Appointments panel, you can details on past day and time, patient name, confirmation number, and date the patient checked in for the appointment.
7. Select the name of the location at the top of the page to return to the schedule page for the location.