No Show an Appointment

This topic describes how to mark an appointment as a no show. An appointment is considered a no show when the patient is not present for a scheduled or arrived appointment.

Note:

No shows can be automatically set up by the system, which moves the previous day's appointments in a Scheduled or Arrived status to No Show at midnight. This process is based on the location's time zone.

To manually update an appointment status to No Show:

1. From Patient Tracker, locate the appointment to be marked as a no show.

   Note:

   • You must select a location for appointments to be displayed. Additional filters include Appointment Type, Resource, Status, Patient Name, and Date of Birth.
   • The system saves the last selected location and it is retained when you navigate away and back to Patient Tracker, including logging off and back on.
   • You can manually refresh Patient Tracker. Additionally, Patient Tracker automatically refreshes every five minutes, each time an action is taken, or when you navigate away and back.
   • Appointments can be marked as a No Show when the appointment status is Scheduled or Arrived.
2. From the applicable appointment, select Actions (…), then select Mark as No Show. The appointment status is updated.