View Message Details

To view a message, from the Messages dashboard, select a message. The message opens as an ongoing conversation (also called a message thread) between you and the provider (or care team). Conversations with unread messages are indicated by a blue dot to the left of the message.

You can view a list of unread messages by selecting the Unread Messages link on the Home dashboard.

You can view message details such as:

• Subject
• Sender
• Date and time received
• Any additional message options (replying, forwarding, deleting)
• Status (read or unread)