View the Messages Dashboard

The Messages dashboard lets you view messages sent to you by your connected healthcare providers such as instructions, answers to questions, and information about your care. You might also have the ability to send new messages.

To access the Messages dashboard, select Messages on the main menu.

Note:

The dashboard includes information only for the currently selected person. If you manage the accounts for others, select the Profile (Switch User) menu to switch the user. Switching the user changes the dashboard to display information for the selected person.

The Messages dashboard includes these pages:

• Inbox: List of conversations. Conversations with unread messages are indicated by blue dot next to the message. The Home dashboard displays the most recent two unread messages.
• Sent Items: List of previous conversations. Select a conversation to see its details and messages.
• Trash: List of messages removed from the invox. These messages are not deleted, but they are removed to keep the inbox more organized.

From the dashboard, the following actions might be available to you:

• Write message: Select Write Message or New Message to start a new conversation. See Write New Messages for more information.
• Read message: Open a conversation in the list to view its messages. Messages with attachments are indicated by an Attachments icon.
• Mark as Read: Mark a message as read. Conversations with unread messages are indicated by a blue dot to the left of the message.

After you open a message, the following actions might be available to you:

• Reply: Enter a reply to an existing message. See Reply to Messages for more information.
• Forward: Open the Forward Message window. See Forward Messages for more information.
• Download File: Select Download File to save to your device any attachment that was sent to you.

To return to the application, select Home on the main menu. You are returned to the Home dashboard.