May 2026 (26.04.01)

The solution changes below are available in Oracle Health Patient Portal Cloud Service with the 26.04.01 release.

Framework

Additional guardrails have been established for the Patient AI Agent responses.

Solution Change	Description and UI Impact	Reference Materials	Validation Guidelines	Implementation and Maintenance Impact
Self-Harm and Suicide Prevention Response (CDAF-139605)	AI Agents used in Patient Portal detect patient messages that indicate potential self-harm or suicide risk and respond with a consistent message and directs the patient to suicide prevention resources or appropriate emergency support. UI Impact: None	See Overview of Oracle Health Patient Portal Cloud Service for more information.	Verify that you can successfully complete the workflows in the Reference Materials.	Implementation Impact: None Maintenance Impact: None
Communication Standardization (CDAF-139604)	AI Agent responses communicate in a neutral, factual, and non-interpretive matter that are related back to the patient's medical record when available. UI Impact: None	See Overview of Oracle Health Patient Portal Cloud Service for more information.	Verify that you can successfully complete the workflows in the Reference Materials.	Implementation Impact: None Maintenance Impact: None
AI Disclaimer (CDAF-139603)	A disclaimer is displayed at the beginning of any chat-based interaction with AI. UI Impact: Visaual Only The following message is displayed to Patient Portal users when they access a workflow that uses an AI system: Chat responses are generated by AI. Contact your care team for specific medical advice. If you are experiencing an emergency, call 911 or go to the nearest emergency room immediately.	See Overview of Oracle Health Patient Portal Cloud Service for more information.	Verify that when you access a Patient Portal workflow that includes an AI chat, the AI disclaimer message is displayed.	Implementation Impact: None Maintenance Impact: None