Activate a request

As an approval self-service administrator, you can activate any request. After a request is activated, approval or partner users can no longer change it. They can, however, continue to view the request details, as needed.

Note:

You can perform this action if you are an approval self-service administrator. Partner reviewers cannot activate requests.

To activate a request:

1. Open the Navigation pane, and select Requests. The All Requests page opens.
2. In the All Requests page, find the request you want to activate, and select View in the Actions column.
3. In the Review Self-Service Site - [Site Name] page, at the top right, select Request Status from the Actions drop-down menu to open the Request Status panel.
4. Review the information in the Site Details, Site Address, and Site Response Products Types and Programs sections.
5. Scroll to and review the information in the Status Updates, Reviews, and Verifications sections.

   Note:

   For descriptions of the statuses that appear in the panel, see View descriptions of the request statuses.
6. Scroll to the Actions section, and in the required Justification field, enter a description that describes the status of the entries in the panel. You can enter text, or select a quick pick link (for example, Partner review required, Site review complete).
7. Select Activate to make the site active in Site Portal. An email is sent to the requestor. The requestor can then sign in to Site Portal to order response products.
   • After you activate a request, you can no longer change it. You can, however, continue to view the request details, as needed, as described in View the details for a request.
   • The Activate option is only available to approval self-service administrators for approved requests. An approval self-service administrator can, however, activate any request, not only those that are approved.