Reject a request

Reviewers can reject a request, if it is, for example, invalid for any reason, the requestor is not responding, the request is a duplicate of an existing site, or there is incomplete documentation.

• As an administration reviewer, you can reject any request.
• As a partner reviewer, you can reject a request for your partner.

To reject a request:

1. Open the Navigation pane, and select Requests. The All Requests page opens.
2. In the All Requests page, find the request you want to reject, and select View in the Actions column.
3. In the Review Self-Service Site - [Site Name] page, at the top right, select Request Status from the Actions drop-down menu. The Process Self-Service Site Request panel opens. For example:
   
   

   

   
   
4. Review the information in the Site Details section.
5. Scroll to and review the information in the Site Address section. For example:
   
   

   

   
   
6. Scroll to and review the information in the Site Response Products Types and Programs section. For example:
   
   

   

   
   
7. Scroll to and review the information in the Status Updates, Reviews, and Verifications sections. For example:

   Note:

   For descriptions of the statuses that appear in the panel, see View the self-service statuses.
   
   

   

   
   
8. Scroll to and review the information in the Reviews section. For example:
   
   

   

   
   
9. Scroll to and review the information in the Verifications section. For example:
   
   

   

   
   
10. Scroll to the Actions section. For example:
    
    

    

    
    
11. Select Reject to reject the request. The request status changes, but the request is not removed from Self-Service Approval Portal. The Process Self-Service Site Request panel closes without requiring a confirmation.

    Note:

    An email is sent to the requestor. When the requestor signs in to Site Portal, they will see the justification for the rejection.