Put a request on hold

Reviewers can put requests on hold if, for example, there will be a delay in processing by the site.

• As an administration reviewer, you can put any request on hold.
• As a partner reviewer, you can put a request for your partner on hold.

To put a request on hold:

1. Open the Navigation pane, and select Requests. The All Requests page opens.
2. In the All Requests page, find the request you want to want to put on hold, and select View in the Actions column.
3. In the Review Self-Service Site - [Site Name] page, at the top right, select On Hold from the Actions drop-down menu. The On Hold panel opens. For example:
   
   

   

   
   
4. Review the information in the Site Details section.
5. Scroll to and review the information in the Status Updates section. For example:

   Note:

   For descriptions of the statuses that appear in the panel, see View the self-service statuses.
   
   

   

   
   
6. Scroll to the Actions section. For example:
   
   

   

   
   
7. In the required Justification field, enter a description that describes the status of the entries in the panel. You can enter text, or select a quick pick link (for example, Waiting for additional information, Waiting for Requestor).

   Note:

   We recommend that in the Justification field you enter the date you expect the processing to resume.
8. Select On Hold.

   Note:

   To resume processing, return to the request details for the site and perform the tasks remaining to approve the request. See Perform the actions required for approval.