13 Emergency Response System (ERS)

The Emergency Response System helps in controlling and managing the passengers, crew, and visitors during an emergency onboard the ship, by identifying the latest onboard status and can be use to update their emergency contact information.

Logging in to Emergency Response System

The first screen of the Emergency Response System web application is the login screen, which would require your Fleet Management credentials to log in.

1. In the upper left of the drop-down list, select the language of your choice.
2. Enter your User Name and Password to access the information about the ship, or click Family member’s Login to directly access the information about your family members. Family Member’s Information screen is displayed.
   You can access the family member’s information for crew and passengers from here.
3. On the Family Member’s Information screen, select the Passenger check box to find the information for passengers family members and Crew check box to find the information for crews family members.
   All fields are mandatory.

Activating Emergency Record Transfer

In case of emergency, the first step required is to add Passengers, Crew and Visitors information to ERS

1. Login to OHC FMS (Data Viewer)

2. Ensure your ERS user name is a member of ERS or Administrator Group

3. Click Reporting and Utilities

4. Click General Utilities

5. Click Ship Setup

6. Right click the ship in emergency and click Edit

7. Click Show on ERS and OK

Important:

On enabling “Show on ERS” flag, this enabled the frequent data transfer from ship to shore. This flag should ONLY be set in case of emergency

Viewing Vessels in Emergency

If there is any vessel in an emergency, you can view it. The vessel in an emergency shows the Passengers, Crew and Visitors information.

1. Click Vessel Emergency, and the Vessel Emergency screen appears.
2. The Vessel Emergency screen shows the name of the vessel, information of the passengers, crew and visitors of that vessel. It also shows the number of passengers needing assistance under Need Assistance.
   The grid includes the following passenger information:

   Table 13-1 Vessel Emergency Information

   Information Displayed	Description
   Checked In	Number of checked-in passengers, crew, visitors, and those that need assistance.
   Onboard	Number of onboard passengers, crew, visitors, and those that need assistance.
   Shoreside	Number of at shore side passengers, crew, visitors, and those that need assistance.
   Missing	Number of missing passengers, crew, visitors, and those that need assistance.
   Verified	Number of verified passengers, crew, visitors, and those that need assistance.
   Not Verified	Number of non-verified passengers, crew, visitors, and those that need assistance.

3. Click the numbers under Passengers, Crew, Visitors, and Needs Assistance passengers to know the details about the passengers in distress.
4. Clicking the numbers will open another window, showing the number of passengers and information for each status.
5. Repeat the above for Onboard and Shoreside passengers.

Viewing Passenger Details

1. Click the name of the passenger to view the passenger details. The Passenger Details screen appears.
2. Enter Person Details in the given fields.
3. Enter Emergency Contact Details in the given fields.
4. Enter Travel Agent Details in the given fields.
5. Enter the following Additional Details in the given fields.

   • Life Boat: Location of the life boat on the ship.

   • Muster Station: An area where passengers assemble before boarding the survival craft.

6. On Passenger Details screen, click Emergency Information. Enter the emergency information in the given fields.
7. On Passenger Details screen, click View Change Log. Log is maintained by the Emergency Response System web application and it is displayed on the View Change Log screen.
8. On Passenger Details screen, click Travelling With. This screen shows the data of the people who are traveling with passenger.