Messages

The Messages functionality enables you to manage messages for selected reservations, with options to create, edit, delete, mark as delivered or undelivered. On the Messages page, a list of all created message records for the selected reservation is displayed. If no messages are associated with the reservation, a 'No record found' indicator is shown.

To perform actions on messages, such as create, edit, delete, or changing the delivery status (delivered / undelivered), you must have the necessary access rights assigned in for Gateway Security, Message Handling. If you do not have the required access rights, the corresponding options will not be visible.

Creating a new message

1. Select Create button to open the Create Message page.
2. Fill in the required fields:
   • Sender: The sender of the message.
   • Message: The content of the message.
   • Delivery Type: Specify when the message will be displayed.
     • No delivery: The message will not be displayed anywhere.
     • Delivery during check-in: The message will be displayed during the check-in process.
     • Delivery at gangway: The message will be displayed during gangway/tender movement.
     • Delivery at internal gate: The message will be displayed during internal gate movement.
     • Delivery at immigration gate: The message will be displayed during immigration gate movement.
   • Acknowledgment Type: Determine if user acknowledgement is required.
     • No acknowledgement: Users are not required to acknowledge the message.
     • User Acknowledgment: Users must acknowledge the message when viewing it.
   • Message Type: Specify the message priority.
     • Standard: The message will be displayed normally without a red flag indicator.
     • Priority: The message will be displayed with a red flag indicator.
   • Effective Date: The date when the message becomes active. If the date is left blank, the message takes effect immediately.
   • Expiry Date: The date when the message expires. If the expiry date is blank, the message will never expire.
   • Show until expired: Determine if the message will be shown once daily until the expiry date is reached.
3. You can either:
   • save the message by clicking the Save button.
   • select Cancel button to return to the Message listing page

Editing a message

Note:

Only undelivered message can be edited.

To edit a message,

1. Select the message records you want to edit.

2. Click the vertical ellipsis button then select Edit option to open the Edit Message page.

3. Make the necessary changes to the message fields. All fields are mandatory except Effective Date, Expiry Date and Show until expired.

4. Click Save button to save or Cancel button to discard them.

Deleting a message

Note:

Only delivered message can be edited.

To delete a message,

1. Select the delivered message record you want to edit.

2. Click the vertical ellipsis button then select Delete option.

3. A confirmation prompt "You won’t be able to recover this message. Are you sure you want to delete this message?" appears. Click Delete button to confirm the deletion.

Marking message as Delivered or Undelivered

To change the delivery status of a message,

• For undelivered messages, select Delivered option from the vertical ellipsis to mark as delivered. See Profile message delivery for more information.
• For delivered messages, select Undelivered option from the vertical ellipsis to mark as undelivered.