Profile message delivery

Authorized Security Officers can create messages for specific profile (such as guest, resident, visitor, or crew guest) from the list of results, which will be delivered at the gangway when the individual embarks or disembarks.

  1. On People Movement page, search for a profile manually using the search box, scan a barcode or tap the RFID card.
  2. If manual search is use, select the record from the searched result list. A confirmation message "Are you sure you want to change <Profile> to <Onboard/Ashore>" appears. Select Change to confirm.
  3. If message is associated with the profile, it will play a message sound (if configure) and open the message drawer, listing all the messages for the profile. The message sound is configured in Gateway Security Audio, Gangway /Tender tab.
  4. For messages that needs acknowledgement, you must first acknowledge them using Acknowledge button. After acknowledgement, the Next button becomes available for selection. The Next button is enabled if none of the messages needs acknowledgement.
  5. Click Next button to continue with the profile’s movement validations. If the profile’s messages of the day is undelivered, a Messages Acknowledgement(X) link will show on the profile’s card view.

    Note:

    When you click the ‘X’ button at the message drawer and choose Confirm at the confirmation message “Are you sure you want to exit the profile without the movement”, this will cancel whole process.

Profile message delivery logic

Table 15-3 Message delivery logic

Parameter Gangway, Check Message Parameter Gangway, Allow Mark as Delivered System Behavior
0 N/A The acknowledgement status of messages is determined by the Acknowledge Type field on the Messages page
1 0 All messages for the profile are shown daily until expired. Messages will not marked as delivered and a Messages Acknowledgement(X) link is shown on the profile’s card view.
1 1 Acknowledgement is enforced for all daily messages associated with a profile.
1 2 All messages are set to do not require acknowledgement. Messages are automatically marked as delivered when the Messages drawer is closed.