Guest Lookup

The Guest Lookup function allows you to look up guest information by scanning the Set Sail Pass or by searching for a cabin number, name, or booking number.

  1. In the Home screen, press the Guest Lookup button.

  2. In the bottom of the Guest Lookup screen, select the type of guest to search.

  3. To search guests using a bar code scanner, press the Scan button. This also enables the camera function.

  4. To search by name, cabin number, or booking number, enter the information on the Search bar and press the Search button on the keyboard.

  5. Use the Advanced button to search by Embarkation Date, Cabin Category, Nationality, VIP Status, or Loyalty Status.

    Figure 31-9 Search Results Page


    This figure shows the Search results page from Guest Lookup.

  6. Select a name to open the Guest Details screen. To edit the information, tap or slide to the right of the selected field, and press the Edit button.

    Figure 31-10 Guest Details Page


    This figure shows the Guest Details page

  7. Select or enter the new information and press Done.

  8. Press the Save button to save the information and return to the previous screen.

  9. To delete or clear the field information from the Guest Details screen:

    • Slide to the left and then press the Delete button.

    • Tab on the big X on the top left in the Edit screen to clear the field.

    • Use the keyboard Back button on direct edit fields.

Editing Guest Information

  1. Repeat steps 1 to 5 of Guest Lookup.

  2. In the Guest Lookup list, select from the options on the right, for example Payment Config.

  3. To add an item, press the “+” symbol next to the button.

  4. To delete an item, press and slide to the left until you see the Delete button.

Invoice Statement/Adding a Posting

Figure 31-11 Statement Page


This figure shows the Statement Page

  1. Repeat steps 1 to 5 of Guest Lookup.

  2. In the Guest Lookup list, press the Invoice Statement button.

  3. On the Statement screen, press Payment to add a payment or Posting to post a charge.

  4. Select the payment method and the invoice, and then insert the amount and press Pay, or Pay & Print, or Post to Account depending on the selection in step 3.

  5. To move a payment/posting to another invoice, view the guest folio or hide the posting from printing, press and slide to the right, and select the invoice to move to.

  6. Press the arrow next to the invoice to expand the invoice details.

  7. Select Print/E-mail to print or email.

Adding Luggage Tag

  1. Repeat steps 1 to 5 of Guest Lookup.

  2. In the Guest Lookup list, select Luggage from the Services option on the right.

  3. Select the luggage tag filter and press Tracking Info or History to view luggage status.

  4. Press Add new luggage to scan or input a new tag ID manually.