19 Managing Users

Prerequisites for Managing Users

After users are registered in Oracle Identity Manager (OIM), you must update them with application-specific attributes in OPERA Cloud. This includes assigning the user to one or more hubs for property access. See the Assigning Hubs to a User section.

Editing a User

1. From OPERA Cloud menu, select Role Manage, select User Management, and then select Manage Users.

2. Select the Organization (Property) from the list and click Search. The list of value displays all the organizations that includes Enterprise, Chain and Support based on user assigned roles that are associated with the Manage User task.

   Note:

   The search retrieves users associated with the selected organization.

3. Click the Vertical Ellipsis and select Edit.

   Note:

   The read-only attributes for a user are defined in Oracle Identity Manager (OIM).

4. Complete the following fields for the user:

   1. Act as:This field enables you to select Conference Sales Person, Reservation Sales Person, or External System.

      1. Conference Sales Person: Select this option for OPERA Cloud Sales and Event Management users. Once selected, the At field becomes active and displays Property.

      2. Reservation Sales Person: Select this option for OPERA Cloud PMS users. Once selected, the At field becomes active and displays Property.

      3. External System: Select this option only for users created specifically for integration with third-party solutions. External System determines which interfaces are booking group rooms against the Sales Allowance when the Block Origin for Sales Allowance setting is available in the Blocks group in OPERA Controls. The At field is not available.

   2. At: After you select either Conference Sales Person or Reservation Sales Person, the At field becomes active and you can select Property.

   3. Clear Location: Select to clear the At location.

   4. Language: Indicates the user's language (locale) code selected in Identity Manager (SSD). By default, OPERA Cloud is displayed in this language.

   5. Cashier ID: Enter or select a cashier ID for the user. Financial transactions posted by a user are tracked by this cashier ID. See Configuring Cashiers for more information.

   6. Owner Code: (Enabled when the OWNER OPERA Control is active). This field allows you to define the user as a sales owner. When the Owner OPERA Control is active a sales owner is select in each sales account (company/agent) profile and in every business block. When the Oracle Hospitality OPERA Cloud Service, Sales and Event Management Standard Edition Or Oracle Hospitality OPERA Cloud Service, Sales and Event Management Premium Edition is active, Activities can also be managed for each sales owner. Enter a unique value for the Owner Code; typically the users initials can be used.

   7. Department: Enter or select a specific department to associate with the user. For more information, see Configuring Departments.

      Note:

      Only Departments configured as Global are listed.

   8. Job Title: Enter or select a job title for the user. See Configuring Job Titles for more information.

   9. Employee ID: Indicates the employee ID defined in Identity Manager (SSD) and may contain a combination of up to 20 alpha/numeric characters.

5. Click Save when finished.

Assigning Hubs to a User

Assign one or more hubs to a user to determines their property location access in multi-property operations. When the OPERA Multi-property Reservation Cloud service is inactive, a default hub is assigned to all users.

1. From OPERA Cloud menu, select Role Manage, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Edit.

4. Click Manage .

5. Select one or more Hubs in the Available panel and use the Down Arrow button to move selected hub(s) to the Selected Hubs section. Use the Up Arrow to move Hubs back to the Available panel.

6. Click Select.

7. Click Save.

Viewing Assigned Roles

1. From OPERA Cloud menu, select Role Manage, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Edit.

4. Expand the Roles pane to view all roles currently assigned to the user.

Note:

This area is read-only and shows you which roles are assigned to the user in OIM. This area displays the Organization the user belongs to, the Role Code, Role Level (property or chain), and a Description of the role.

Refreshing User Roles

To immediately update a users roles following changes in Oracle Identify Manager (SSD).

1. From OPERA Cloud menu, select Role Manage, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Refresh Roles.

Resetting User PIN

1. From OPERA Cloud menu, select Role Manage, select User Management, and then select Manage Users.

2. Enter search criteria, then click Search.

3. Select the user in the search result, then click the vertical ellipsis Actions menu and select Reset PIN.

   Note:

   User can then set a new PIN through Settings.

Validating Service Accounts (Interface Users)

A Success or Error result is displayed.

1. From OPERA Cloud menu, select Role Manager, select Manage Users, select Interface Users, and then select Validate Interface Users.

2. Enter the following:

   1. Username: Enter the service account name.

   2. Password: Enter the password.

   3. Click Validate.