1. User Guide
  2. Getting Started
  3. OPERA Cloud Digital Assistant

OPERA Cloud Digital Assistant

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Prerequisites for OPERA Cloud Digital Assistant

The OPERA Cloud Digital Assistant is a chatbot that provides users with an alternate way to accomplish tasks through natural language conversations via a keyboard or microphone (speech to text). Skilled to assist with specific tasks (intents), the chatbot understands terms such as 'Today,' 'Tonight,' and 'Tomorrow' in regards to the current business date at your property.

Once granted the Access OPERA Cloud Digital Assistant task, you can access the OPERA Cloud Digital Assistant from a property location by clicking the This figure shows the ODA Widget. widget on desktop, tablet and smartphone devices. You can relocate the widget using drag and drop.

Updates made using the digital assistant are tracked with your user name in the Changes Log and actions performed using the Digital Assistant result in the same outcomes as actions performed using OPERA Cloud natively. For example, a reservation check-in or check-out initiates an update to the property interfaces (for example, PBX, Video, Minibar, WIFI, and so on).

Note:

Your role assignment of Inventory / Rooms Management and Booking tasks are not referenced by the Digital Assistant.

Note:

OPERA Cloud Digital Assistant is only available in US English.

This figure shows the OPERA Digital Assistant chatbot.

Interacting with the OPERA Cloud Digital Assistant

You can use the OPERA Cloud Digital Assistant to help you with the following:

Table 1-11 Use Case Examples

User Intent Example Utterance Chatbot Result Requirements / Limitations / Notes

Greeting
 

  • Hi

  • Hello

  • Hi there

  • Hey

Here are some top items I can help you with.

  
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Opportunity

      
 

Create Opportunity

  1. Prompted for the name of the opportunity.

  2. Prompted to select a start date from the Calendar.

  3. Prompted to enter a Block Code.

  4. Prompted for number of nights.

  5. Prompted to enter the number of rooms.

  6. Prompted to enter the Room Pools, if active. If Room Pool is not active then user will be prompted to enter Room Type.

  7. Returns confirmation with Block ID.

  • Opportunities OPERA Control active.

  • Opportunity Market Code must be populated

  • Opportunity Source Code must be populated.

  • Number of nights cannot exceed 30

Sales Activities

      

View Today’s Activities

  • Activities

  • View Today’s Activities

  • Display Activities

  • My Activities

Your activities for today are displayed.

A maximum of 30 activities are displayed.

Complete Activity

  • Display Activities

  • Complete Activities with Notes

Your activities for today are displayed with actions to Complete, Complete with Notes or Cancel.  

Notes submitted are appended to an existing note if available.

Help

Get Help

  • Help Me

  • I need assistance

  • I need help

Here's what I can help you with... selection

  

Housekeeping (Rooms Management)

Check Status of Room

Check room status

  1. Prompted for <room>

  2. Shows the status of <room>

  

Update Status of Room

Update room status

  1. Prompted for <room>

  2. Prompted for <status>

  3. Updates <room> to <status>

Excludes rooms in OS and OO status.

House Statistics

View Expected Occupancy

What is the occupancy today (or tomorrow)?

Shows the expected maximum occupancy %, Room Revenue, Total Revenue, and Average Daily Rate.

  

View Expected Arrivals

How many arrivals today (or tomorrow)?

Shows a count of the expected arrival rooms, guests, and VIPs.

  

View Expected Departures

How many departures today (or tomorrow)?

Shows a count of the expected departure rooms, guests, and VIPs.

  

Reservation (requires a cashier ID assigned to your user)

Arrivals

  • Check-in

  • Check in a reservation

  1. Prompted for guest last name or confirmation number.

  2. Reservation check-in confirmation.

  • Room must be assigned.

  • Assigned room must be clean / inspected (highest) room status.

  • Expected Arrivals only. No walk in.

  • No room key is encoded.

  • No payment details entry, card pre-authorization, or payment integration.

  • Only reservations with the payment method as CASH are considered.

  • No identification entry or scan.

  • No reservation alerts or notes displayed.

  • No upgrade offers presented.

Departures

  • Check-out

  • Check out a reservation

  1. Prompted for guest last name or room.

  2. Reservation check out confirmation.

  • Expected departures only.

  • Zero balance only.

  • No folio generated.

  • Existing folios (if any) should be settled.

  • No fiscal folio integration.

  • No payment details entry or settlement.

 Group Room Availability

  • Check Availability

  • Block Availability

  • Group Room Availability

  1. Prompted for number of rooms.

  2. Prompted to select a start date from the Calendar.

  3. Prompted for number of nights.

  4. Returns availability details including date range requested, number of nights and Yes or No availability for House Availability. If the OPERA Control for Sales Allowance is active, the availability details will display

    • Yes

    • No

    • Not Configured for Sales Allowance availability.

  • Business Block  OPERA Control active.

  • Number of nights cannot exceed 30
In House Reservation Info

Check In House Reservation Details

Reservation Details

1.      Prompted for room or guest last name. 2.     Shows the reservation details, such as room, rate, balance, confirmation number, guest last name, arrival and departure dates, nights, membership type, VIP,  adult/children count and ages, and package details.

 Available for room types configured for housekeeping 

Parent topic: Getting Started