Create a Walk-in Reservation (Video Transcript)

00:07

In this video, you will learn how  to create a walk-in reservation.  

00:11

Let's get started. Go to Front Desk, and then select Arrivals.  

00:17

Click the I want to menu and then  click walk-in reservation.  

00:22

In this example, I review the sell  messages and then click the X to close.  

00:28

Next, I can enter any additional criteria  to search for the room availability.  

00:33

In this example. I click the plus sign to add 3  nights, and then, I click in the departure date  

00:39

field, and confirm the update. Click search.  

00:44

Now, scroll down to view the availability.  

00:47

In this example, I select the $220  rate for the gold room type,  

00:55

Next, scroll down to review the room  type and the rate code details.  

01:01

And then click select.  

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Now, I see a stay information summary  for this new walk-in reservation.  

01:09

To continue creating the reservation,  I must enter the guest details.  

01:14

For the profile name, I can click the link to  create a new profile or, as in this example, I  

01:21

enter a profile name and then click the magnifying  glass to search for an existing profile.  

01:26

Next, I can enter any additional details to narrow  the profile search and then click search.  

01:34

Now, I scroll down to select  the profile from the list.  

01:41

I can click the profile name to go  directly to the profile to review  

01:45

or change any of the profile details. And then click back to manage profile.  

01:52

After searching if I don't find  the profile, I am looking for,  

01:55

then I can click the link  to create a new profile.  

02:01

In this example, I scroll down and  click select to select the profile.  

02:08

Next, I will complete the  reservation or booking details.  

02:12

Enter any required information, in this  example I enter the arrival time.  

02:17

Finally, scroll down to select a payment  method from the drop-down list.  

02:22

In this example, I select cash, enter the required  deposit amount and then click book now.  

02:31

Now, I can search for and add packages  and items to the new reservation.  

02:37

In this example, I click add to  add the All Year package.  

02:41

I review the package details. If needed, I can click the  

02:45

red X to remove the package. Next, I click the room selection option.  

02:51

I can click the magnifying glass to search  for another room or as In this example,  

02:55

I click accept room selection. Now, I can click the magnifying glass  

03:03

to find a different room. Or as in this example,  

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I click accept room selection. Now, I have several options I can  

03:04

create a registration card, or I can  advance check in this reservation or  

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as in this example, I click complete check in And the I click complete check in.  

03:15

I click No to creating a registration card.  

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Now, I can see the new reservation I  just created with the Gold room type.  

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And I can see the reservation  is currently checked in.  

03:27

Now, I have the option to go to the  reservation or directly to billing.  

03:32

In this example, I click go to reservation.  

03:36

Now, I can review or change any details  for this new walk-in reservation.