Viewing Player Statistics

Prerequisites for Player Statistics

Player Statistics are available when OPERA Cloud is integrated with a Patron Tracking System (PTS). The Player Statistics screen can be accessed from the Guest's Profile, the Guest's Reservation, Arrivals, Billing, or from the Player Snapshot .

The Player Statistics screen provides an up-to-the-minute display of gaming information for a guest with a player ID. Guests have a player ID if their profiles are associated with the membership program specified by the PTS Membership Type OPERA Control. The data fetched from the Player Tracking System appears as view-only. You can select up to 30 data items for display.

Note:

The data available varies according to the Player Tracking System integrated with OPERA Cloud.

To view the Player Statistics for a guest:

1. Navigate to Manage Reservation, Manage Profile , Arrivals or Billing :
   1. Manage Reservation screen: Select Bookings, select Reservations, and select Manage Reservation. For more information, see Editing a Reservation
   2. Manage Profile screen: Select Client Relations, select Profiles, and select Manage Profile. For more information, see Managing a Guest or Contact Profile
   3. Check In: Select Front Desk, select Arrivals. Search for a reservation. For more information, see Checking in Reservations
   4. Billing: Select Front Desk, then select Inhouse. For more information, see Manage Billing
2. Select I Want To . . . and then select Player Statistics.
   You can also access Player Statistics through Player Snapshot .