Viewing a Player’s Snapshot

Prerequisites for Player Snapshot

The Player Snapshot screen enables you to view a summary of comp and reservation information related to current, future, and past stays by guests who have a Patron Tracking System (PTS) player ID.

Note:

The Player Snapshot is only available for guests who have a Patron Tracking System (PTS) player ID.

1. From the OPERA Cloud menu, select Financials, select Comp Accounting, and then select Player Snapshot.
2. To view a player’s snapshot, complete the following search fields and click Search:
   1. Property. Confirm the Property or select a new one. When at the Hub level, all properties within the Hub are selected by default if you do not select one or more properties.
   2. Name. Enter the guest's complete last name or the first part of the guest’s last name.
   3. Player ID. Enter the Player ID number assigned to the guest by the Patron Tracking System (PTS).
   4. Room. Enter the guest's room number or choose from a list of room numbers.
   5. Comp Balance From/To. Enter a Comp Balance From value to view only those guests with a comp balance (that is, a total amount of charges transferred to comp) equal to or greater than the entered amount. Enter a Comp Balance To value to establish a lower limit to the search. Enter the same amount in both fields to search only for guests with that specific comp balance.
   6. Balance From / To. Enter a Balance From value to view only those guests with a balance (that is, a total amount of charges not transferred to comp) equal to or greater than the entered amount. Enter a Balance To value to establish a lower limit to the search. Enter the same amount in both fields to search only for guests with that specific comp balance.
   7. Reservation Status. Select the options that correspond to the reservation statuses you want to search.
      Checked Out – Search for guests who have already checked out.
      Due Out – Search for guests whose departure date is today.
      Stay Overs – Search for guests whose departure date has passed, but who have not checked out. This option is selected by default.
      Arrivals/Date From – Search for guests by arrival date. The Date From field becomes active when you select the Arrivals check box. The search will start from this date and extend into the future. The default arrival date is today's date, but you can also search from any future or past arrival date. To enter a date, select the calendar tool or enter the date manually.