Managing All Reservation and Block Traces

Prerequisites for Managing All Reservation and Block Traces

Traces are actionable instructions for a selected department for a specific date and time; once in action the trace is updated as resolved.

This reservation workspace option provides access to all reservation and block traces for selected departments and date range.

Adding a Reservation Trace

1. From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.

2. Click New and enter the following details:

   1. Trace Type: Select Reservation.

   2. Name: Enter reservation name and search for reservation. Default search is for inhouse reservations.

   3. Department: Select the department(s) for the trace.

   4. From Date: Enter a start date for the trace.

   5. To Date: Enter an end date for the trace (field defaults to same as start date).

   6. Time: Enter a time.

   7. Trace text: Enter the trace text.

      1. Quick Insert Text: Click to select from pre-configured trace text for the selected department.

3. Click Save.

Adding a Block Trace

1. From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.

2. Click New and enter the following details:

   1. Trace Type: Select  Block

   2. Block: Enter block name and search for block.

   3. Department: Select the department(s) for the trace.

   4. From Date: Enter a start date for the trace.

   5. To Date: Enter an end date for the trace (field defaults to same as start date).

   6. Time: Enter a time.

   7. Trace text: Enter the trace text.

      1. Quick Insert Text: Click to select from pre-configured trace text for the selected department.

3. Click Save.

Viewing /Updating a Trace

Note:

Only open traces are displayed by default; to view completed traces click the Vertical Ellipsis then, Show Completed.

1. From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.

2. Enter search criteria, click Search.

3. Select a trace in the search result, click ±  to expand the card and view trace details.

4. Click the vertical ellipsis Actions menu and select Edit.

5. Update details.

6. Click Save.

 Completing a Trace

1. From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.

2. Enter search criteria, click Search.

3. Select a trace in the search result, then click the vertical ellipsis Actions menu and select Complete.

Deleting a Trace

1. From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.

2. Enter search criteria, click Search.

3. Select a trace in the search result, then click the vertical ellipsis Actions menu and select Delete.

4. Click Delete to confirm.