Managing Reservation Traces

Traces are actionable instructions for a selected department for a specific date and time; once actioned the trace is updated as resolved. You can view and manage all reservation traces using Reservation Workspace or generate a reservation trace report .

Traces for departments selected in the Housekeeping Traces OPERA Control can be viewed in the Housekeeping Task Companion , , Mobile Task Companion, and on task sheet report Style 9.

When you select inventory items for a reservation through Item Inventory or when you select a package setup with inventory items, OPERA Cloud checks availability of the items for the reservation dates. A message, "Insufficient quantity for some item(s). Please check Traces¿ appears if there is insufficient inventory for the selected dates. A system generated trace is created for each day of the reservation when inventory is insufficient. (The department associated with the trace is the department assigned to the inventory item in Item configuration). The trace message reads: "Insufficient quantity available for item <item code>".

When a multi-room reservation has traces added and the reservation is split to individual reservations, traces are copied from the original reservation to each of the new linked reservations. If a trace on the original reservation had been resolved before the split, the trace will remain unresolved on each of the linked reservations to ensure that the required action has been taken for each individual room. See Managing Linked Reservations

Note:

Reservation traces are purged 30 days after the reservation check out date.

Adding Reservation Traces

From the OPERA Cloud menu, select Bookings, select Reservations, and select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want To. . ., Traces or click the Traces link in Reservation Presentation.
Click New and complete the following.
1. Department: Select a department(s) to receive the trace.
2. From Date: Enter a start date for the trace.
3. To Date: Enter an end date for the trace; one trace per day is created.
4. Time: Enter a trace time.
5. Trace Text: Enter the trace text.
6. Quick Insert: Click to select from pre-configured trace text for the selected department. For more information, see Configuring Trace Texts.
Click Save.

Viewing and Updating Reservation Traces

Note:

Only open traces are displayed by default, to view completed traces click Vertical Ellipsis, Show Completed.

From the OPERA Cloud menu, select Bookings, select Reservations, and select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want To. . ., Traces or click the Traces link in Reservation Presentation.
Click + to expand the card and view trace details
Select vertical ellipsis Actions menu, and click Edit.
Update details.
Click Save.

Completing (Resolving) Reservation Traces

To mark a trace as completed, once it has been actioned:

From theOPERA Cloud menu, select Bookings, select Reservations, and select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want To. . ., Traces or click the Traces link in Reservation Presentation.
Select vertical ellipsis Actions menu, and click Complete.

Deleting Reservation Traces

From the OPERA Cloud menu, select Bookings, select Reservations, and select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want To. . ., Traces or click the Traces link in Reservation Presentation.
Select vertical ellipsis Actions menu, and click Delete.
Click Delete to confirm.