PWA - Managing Reservation Traces

Traces are actionable instructions for a selected department for a specific date and time; once actioned, the trace status is updated as resolved.

Viewing Traces for a Reservation

1. From the Ask Oracle menu navigate either to Arrivals, In-House, or Departures.
2. Select a reservation.
3. Click the icon from More Actions menu.

   Note:

   • Traces overdue or due today are displayed by default. Click View All to view all traces for the reservation.

   • You can filter Traces by criteria such as the Status, From/To Date, Department and Created By.

Adding Reservation Traces

1. From the Ask Oracle menu navigate either to Arrivals, In-House , or Departures.
2. Select a reservation.
3. Click the icon from More Actions menu.
4. Tap or click Add Note/Trace and select the Traces tab.
   1. Department: Select department(s) form the drop down to receive the trace.
   2. From Date: Enter a start date for the trace.
   3. To Date: Enter an end date for the trace; one trace per day is created.
   4. Time: Enter a trace time.
   5. Trace Text: Enter the trace text.
5. Click Create to save the Trace.

Updating Reservation Traces

1. From the Ask Oracle menu navigate either to Arrivals, In-House , or Departures.
2. Select a reservation.
3. Click the icon from More Actions menu.
4. Tap or click a Trace (select View All if you are unable to see the trace you are looking for). Alternatively, swipe to the right and select Manage.
5. Update the relevant fields, such as the Department, Date / Time and Trace Text.
6. Change the status to Completed or Unresolved.

   Note:

   You can also change the status from the list screen by swiping left and selecting the status update option.

Deleting Reservation Traces

1. From the Ask Oracle menu navigate either to Arrivals, In-House , or Departures.
2. Select a reservation.
3. Click the icon from More Actions menu.
4. Tap or click a Trace (select View All if you are unable to see the trace you are looking for).
5. Click the More Actions menu, and then click Delete Trace.