PWA - Managing Reservations

You can view and update reservations from either the Arrivals, In-House or Departures module. You can filter reservations using the Quick Search or Filter options. Tap or click on a reservation to view the Reservation Detail page.

When the AI Reservation Summary OPERA Control is active, a summary of the current reservation is displayed on the top of Reservation Detail page.

Viewing a Reservation

1. From the Ask Oracle menu select either the Arrivals, In-House or Departures module
2. Search/Filter reservations and tap/click on the reservation you would like to view.

The Reservation Detail page opens and provides a quick overview of the following information:

• Basic Profile information, such as Guest Name, Guest Alternate Name, Primary Phone Number and Email Address, Membership Information
• Basic Stay Details, including Rate Code, Rate Amount per night, Total Cost of Stay, Balance
• Packages allocated to the reservation - If more than two packages are allocated to the reservation, only the first two are displayed.
• Preferences assigned to the reservation - If more than two preferences are assigned to the reservation, only the first two are displayed
• Indicators include the First Time Guest / Return Guest indicator, Do Not Move room indicator

The following Actions and information are available via the More Actions menu or links in the sections of the Reservation Details page:

• PWA - Checking in a Reservation
  
• PWA - Assigning a Room to a Reservation
  
• PWA - Viewing Reservation Rate Information
  
• PWA - Managing Preferences
  
• PWA - Managing Reservation Notes
  
• PWA - Managing Reservation Traces
  
• PWA - Managing Quick Edit Profile Information
  
• PWA - Viewing Room and Room Type Information
  
• PWA - Managing Alerts
  
• PWA - Managing Billing Instructions
  
• PWA - Creating Room Key(s)
  
• PWA - Viewing Reservation Package Information in Summary or Daily View
  
• PWA - Managing Reservation Payment Methods