PWA - Managing Accompanying Guests

When the Accompanying Guest OPERA Control is active you can also link additional guest profiles as accompanying guests; identifying someone who is also occupying the room but does not require a separate reservation account or has independent stay dates.

When the Relationships OPERA Control is active, you can set a Relationship between the Primary Guest Profile and an Accompanying Guest Profile.

When the Attach and Detach Accompanying Guest OPERA Control is active, you can detach an existing accompanying guest from a reservation, allowing you to keep the guest recorded on the reservation. It also records the date and time when detached or attached to a reservation. You can still delete an Accompanying Guest from a reservation if you no longer wish to associate the guest with the reservation.

Adding Accompanying Guests

  1. From the Reservation Detail page, select Accompanying Guests from the More Actions menu.
  2. From the Add drop down select Search Profile.
  3. Search a Guest Profile by their Name, select the Profile and tap or click Select and Add.

    Note:

    You can modify the existing Profile before attaching it to the reservation by tapping or clicking on the pencil icon.
  4. Tap or click Create New and Add to create a new Guest Profile, fill in the relevant fields and tap or click Select and Add.
  5. Click Add Relationship or select a relationship between the Primary Guest Profile and the newly created Accompanying Guest Profile.

Updating Accompanying Guest Details

  1. From the Reservation Detail page, select Accompanying Guests from the More Actions menu.
  2. Tap on Add Relationship to select a Relationship Type between the Primary Guest Profile and the Accompanying Guest Profile.
  3. Tap or click on the name of the accompanying guest profile to update it. For more information, see PWA - Managing Profiles.
  4. Tap the back arrow at the top of the Accompanying Guest Profile to return to the reservation.

Deleting Accompanying Guests

  1. From the Reservation Detail page, select Accompanying Guests from the More Actions menu.
  2. Select the Accompanying Guest Profile you want to remove, swipe right and select Delete.
  3. With the Attach and Detach Accompanying Guest OPERA Control active, you can swipe to the left and select Detach or Attach instead.

Parent topic: PWA - Managing Reservations