Escalate an Unresolved Issue

If the available job and configuration information does not resolve the issue, provide the following details to your administrator or Oracle Support:

1. Report or scheduled-job name or identifier.

2. Expected execution or delivery time, including the time zone.

3. Selected period, displayed status, and failure reason.

4. Last scan time.

5. Whether the problem affects one job or multiple jobs.

6. Scheduled-job download, when relevant.

Note:

Security: Do not include passwords, secret keys, or other sensitive authentication information.