Post Check-In Payments with CC Surcharge

To process a payment using a card presented by the guest with credit card surcharge:

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Search for and open the reservation.

3. Click I Want To… and then select Billing.

4. Select the guest room which requires the payment.

5. Click Post Payment .

6. Click the Payment Method drop-down and select the relevant Payment Type the guest has presented, and do not add any card information into OPERA Cloud.

7. Apply Surcharge: Select to apply a credit card surcharge (available when the Credit Card Transaction Surcharge OPERA Control is active).

   Note:

   If you are using the Automated Credit Card Surcharge feature in OPERA, the CP Payment type does not add the surcharge. If you need a surcharge to be added, refer to the above steps for details

8. Enter the payment Amount to be charged and click Apply Payment. This activates the payment device.

   Note:

   If you are accessing the Payment device for the first time after Chip and Pin installation, a panel appears to select a Credit Card Terminal (the pin pad terminal mapping is previously completed by the OPI Installer).

9. Select a terminal to be activated for this transaction.

   Once the terminal is selected, it will be saved for future use until the application or browser cache is cleared. The payment device will alert the customer to present the card. After guest inserts / swipes a card, if transaction is successful, a Token, Card Type, Expiration, and last 4 digits of the card number is returned to OPERA.

10. The Payment details are automatically updated in OPERA Cloud.