Preface

This preface contains the following sections:

• Audience
  
• Documentation accessibility
  
• Diversity and Inclusion
  
• Related resources
  
• Access to Oracle Support
  

Audience

This guide assumes that your organization has the expertise to perform the job functions listed in this section. If your staff lacks these skills, we recommend that you engage Oracle Life Sciences Consulting.

• Oracle Database Administrators
  
• System Administrators
  

Oracle Database Administrators

Customizing the database package supplied with Oracle Argus FAR requires a level of knowledge equivalent to having mastered the material in Oracle's DBA Architecture and Administration course. You must be able to read SQL*Plus scripts and edit them. You must be able to run SQL scripts and review logs for Oracle errors.

System Administrators

Customizing and maintaining an Oracle Argus Safety BI Periodic Reporting requires mastery of the following tools:

• Microsoft Windows Operating System

• Unix or Linux based Operating Systems

• OBIEE and (or) Oracle BI Publisher

• Oracle Web Logic Administration

Documentation accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Diversity and Inclusion

Oracle is fully committed to diversity and inclusion. Oracle respects and values having a diverse workforce that increases thought leadership and innovation. As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation. We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve. Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.

Related resources

For information about Oracle Argus patches, see My Oracle Support.

All documentation and other supporting materials are available on the Oracle Help Center.

Access to Oracle Support

To receive support assistance, determine whether your organization is a cloud or on-premises customer. If you're not sure, use Support Cloud.

Cloud customers receive support assistance through Support Cloud

Oracle customers that have purchased support have access to electronic support through Support Cloud.

Contact our Oracle Customer Support Services team by logging requests in one of the following locations:

• English interface of Oracle Life Sciences Support Cloud (https://hsgbu.custhelp.com/)
• Japanese interface of Oracle Life Sciences Support Cloudへようこそ (https://hsgbu-jp.custhelp.com/)

You can also call our 24x7 help desk. For information, visit Life Sciences Support | Oracle or visit Oracle Accessibility Learning and Support if you are hearing impaired.

On-premises customers receive support assistance through My Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.