Edit customer preferences

Assigned ClearTrial system administrators manage the customer preferences impacting all users at your organization.

Important:

Please ensure that:

• You visit this tab as soon as you have access to the service and review the default preferences set for all users. These configurations were set in your Service Activation Request form and are available here for you to change at any time, on demand, during your subscription.
• You enter the name, email, and phone number for the contact whose details will be displayed in the service for other users to contact when their user accounts are locked. This should be you or another assigned ClearTrial system administrator.

1. From the Admin menu, select Customer Preferences.
2. Edit the default values shown, if necessary. For more information about a field, click the field name to display online help.
3. Enter values for the four customer preferences that are blank by default:
   • List of valid email domains for users—Enter a list of valid email domains for users. Users must be created with an email address ending in one of the listed values. Oracle discourages the use of personal email addresses.
   • Name of support personnel/department responsible for this customer's user administration—Enter the name of the assigned system administrator who will be managing and maintaining all user accounts. This information is displayed in the application when users are locked out and require assistance. Be sure to update this field and review it periodically, especially when there are updates to users owning and managing the governance of all users of ClearTrial.
   • Email address of support personnel/department responsible for this customer's user administration—Enter the email address of the current system administrator. This contact must be an assigned system administrator.
   • Phone number of support personnel/department responsible for this customer's user administration—Enter the phone number of the current system administrator. If email is the preferred medium of contact, you can leave this field blank. This contact must be an assigned system administrator.
4. Click Save.