1. System Administrator Guide
  2. Manage and maintain user accounts
  3. Manage existing accounts
  4. Unlock a locked user account

Unlock a locked user account

Users will occasionally get locked out of their accounts and ask you to unlock or reset their account.

Make sure you ask them if they have already tried clicking the Forgot my password link and if they can't remember their customer ID or username.

Unlock a user

  1. From the Admin menu, select Users.
  2. Select the user, click Reset Account, and then confirm the action.
  3. On the Profile tab, set the Account Locked field to No.
  4. Click Save.

    If you lock an account when the user is logged in, the user remains logged in until the session expires or is terminated. ClearTrial denies subsequent log-in attempts.

Parent topic: Manage existing accounts