Manage existing accounts

As a system administrator, you are responsible for managing existing user accounts and assisting users with access issues.

Topics:

• View existing users
  To access ClearTrial, every user must have a user account and a primary role assignment.
• Edit user accounts
  You can edit a user's profile and the roles assigned to them.
• Unlock a locked user account
  Users will occasionally get locked out of their accounts and ask you to unlock or reset their account.
• Reset user accounts
  Resetting an account clears the security question and answer, unlocks a locked account, and forces the user to reset their password when they next log in.
• Reset user passwords
  Occasionally, users will contact you because they need their password reset.
• View inactive users
  Use the Inactive Users Report to view users that have not logged into ClearTrial within the number of days specified on the report input screen.
• Delete user accounts
  System administrators can delete user accounts for users who have left the organization or no longer need access to the service.