Reset user passwords

Occasionally, users will contact you because they need their password reset.

All users can reset their password by clicking the Forgot Your Password? link on the Please Log In screen. However, to reset their password, they must provide their customer code, username, and email address. If they have forgotten any of these credentials, only an assigned ClearTrial system administrator can reset passwords directly for them.

1. From the Admin menu, select Users.
2. Select a user and click Edit Password.
3. In the New Password and Verify New Password fields, enter and confirm a new password for the user.
4. Click Save.

   The user receives an email stating that their password has changed. The email does not contain the new password. You must provide the user with the new password through a secure form of communication. ClearTrial prompts the user to change the password upon successfully logging in.