Chargeback Transactions Report
Report that shows chargeback information.
Description
The Chargeback Transactions report shows chargebacks across multiple locations in your organization. From the report, you can chose to refund, accept, or defend the chargeback. You can only view chargebacks associated with locations you are permitted to see. If you do not have access to all locations in a chargeback, then the information in the report is limited. Payment Administrators only see data related to accounts they own.
Clicking Help in the Actions drop-down menu opens a pop-up window, providing detailed help documentation to assist you in navigating and customizing your report.
For details about required privileges to view the report, see Predefined Payment Groups and Privileges.
You can view the report by navigating to Payment Cloud Service and then click Chargebacks at the bottom of the dashboard.
In the Chargebacks page, the Chargeback Transaction Metrics Banner and Chargeback Transactions information is visible. To view the other report details, click the Chargeback Reference number.
Chargeback Transaction Metrics Banner
Metric | Description |
---|---|
Chargeback |
Number and amount of chargebacks. |
Percentage of Chargebacks |
Chargebacks as a percent of all transactions. |
Action Required |
Chargebacks requiring action. |
In Progress |
Chargebacks with a status awaiting a response. |
Defended |
Chargebacks with a defense status. |
Total Fees |
Total fees associated with chargebacks. |
Chargeback Transactions
Metric | Description |
---|---|
Chargeback Reference |
A unique reference for the chargeback. |
Chargeback Amount |
Disputed amount. |
Chargeback State |
Most recent state of the dispute. |
Status |
Options include Action Needed, Closed, or In Progress. |
Defence Due Date and Time |
Deadline when the chargeback must be addressed. |
Chargeback Date and Time |
When the chargeback was raised. |
Business Day |
Business day of the chargeback. |
Chargeback Fee |
Monetary amount of the fee. |
Chargeback Reason |
Dispute reason code. |
Location Name |
Name of the location. |
Payment Location Identifier |
Payment reference for the location. |
Payment Reference |
Original reference for payment. |
POS Transaction Reference |
Point of sale reference for transaction. |
Tender Reference |
Unique transaction identifier generated by the point of sale. |
Transaction Date and Time |
When the Record Type = Received for the transaction. |
Transaction Amount |
Original transaction amount. |
Payment Method |
Payment method used in the transaction. |
Shopper Interaction |
How the guest made the payment. For example, in person or online. |
Card Present |
Indicates if a card was present or not at time of transaction. |
Offline |
States Yes if an offline transaction was performed. |
Card Bin |
BIN number used in the transaction |
Card Last 4 Digits |
Last 4 digits of the card used in the transaction. |
Account Holder Name |
Legal business name of the account holder. |
Account Holder Code |
Code created for the account holder. |
Account Name |
Name of the account. |
Account Code |
Code created for the account. |
Chargeback Details
Metric | Description |
---|---|
Chargeback Reference |
Unique reference for the chargeback. |
Chargeback Amount |
Amount of dispute. |
Chargeback State |
Most recent dispute state. |
Chargeback Deadline Date and Time |
Deadline when the chargeback must be addressed. |
Chargeback Date and Time |
When the chargeback was raised. |
Chargeback Fee |
Monetary amount of the fee. |
Chargeback Reason |
Dispute reason code. |
Chargeback Reason Description |
Describes the chargeback reason. |
Transaction Details
Metric | Description |
---|---|
Transaction Status |
Most recent status of the transaction. |
Transaction Type |
Most recent transaction type. |
Transaction Amount |
Original transaction amount. |
Payment Reference |
Original payment service provider reference. |
Tender Reference |
Unique transaction identifier generated by the point of sale. |
Entry Mode |
Method used to enter the card. |
CVM Performed |
Two-digit hexadecimal code that indicates the card verification type. |
Transaction Event Log
Table 10-22 Transaction Event Log
Metric | Description |
---|---|
Status type |
Row for each status the transaction has gone through. |
Date and Time |
When the status occurred. |
Fee Details
Table 10-23 Fee Details
Metric | Description |
---|---|
Transaction Amount |
Monetary amount against the authorized record type for the transaction. |
Transaction Type |
Transaction type for each fee charged. |
Fixed Fee |
Monetary amount of Oracle's fixed transaction fee. |
Variable Fee |
Monetary amount of Oracle's transaction fee based on a variable rate. |
Total Fee |
Sum of the fixed fee and variable fee. |
Card Details
Table 10-24 Card Details
Metric | Description |
---|---|
Payment Method |
Payment method used for the transaction. |
Card Type |
Sub-brand of the payment method. For example, Visa Classic or Visa Debit. |
Card Number |
Last 4 digits of the card used in the transaction. |
Expiry Date |
Expiration date. |
Issuing Country |
Name of the country where card was issued. |
Store Details
Table 10-25 Store Details
Metric | Description |
---|---|
Location Name |
Name of the location. |
Payment Location Identifier |
Payment provider’s reference for the location. |
Location Address |
Address of the location. |
Terminal Details
Table 10-26 Terminal Details
Metric | Description |
---|---|
Payment Terminal Identifier |
Terminal’s unique identifier. [Device model]-[Serial number] |
Terminal Version |
POS terminal version. |
Payment Device |
Model name of the terminal. |
Account Details
Table 10-27 Account Details
Metric | Description |
---|---|
Account Holder Name |
Legal business name of the account holder. |
Account Holder Code |
Code created for the account holder. |
Account Name |
Name of the account. |
Account Code |
Code created for the account. |
Bank Account Name |
Name for the bank account. |
Parent topic: Reports