Chargeback Transactions Report

Report that shows chargeback information.

Description

The Chargeback Transactions report shows chargebacks across multiple locations in your organization. From the report, you can chose to refund, accept, or defend the chargeback. You can only view chargebacks associated with locations you are permitted to see. If you do not have access to all locations in a chargeback, then the information in the report is limited. Payment Administrators only see data related to accounts they own.

Clicking Help in the Actions drop-down menu opens a pop-up window, providing detailed help documentation to assist you in navigating and customizing your report.

For details about required privileges to view the report, see Predefined Payment Groups and Privileges.

You can view the report by navigating to Payment Cloud Service and then click Chargebacks at the bottom of the dashboard.

In the Chargebacks page, the Chargeback Transaction Metrics Banner and Chargeback Transactions information is visible. To view the other report details, click the Chargeback Reference number.

Chargeback Transaction Metrics Banner

Metric Description

Chargeback 

Number and amount of chargebacks.

Percentage of Chargebacks

Chargebacks as a percent of all transactions.

Action Required 

Chargebacks requiring action.

In Progress 

Chargebacks with a status awaiting a response.

Defended 

Chargebacks with a defense status.

Total Fees

Total fees associated with chargebacks.

Chargeback Transactions

Metric Description

Chargeback Reference

A unique reference for the chargeback.

Chargeback Amount

Disputed amount.

Chargeback State

Most recent state of the dispute.

Status

Options include Action Needed, Closed, or In Progress.

Defence Due Date and Time

Deadline when the chargeback must be addressed.

Chargeback Date and Time

When the chargeback was raised.

Business Day

Business day of the chargeback.

Chargeback Fee

Monetary amount of the fee.

Chargeback Reason

Dispute reason code.

Location Name

Name of the location.

Payment Location Identifier

Payment reference for the location.

Payment Reference 

Original reference for payment.

POS Transaction Reference

Point of sale reference for transaction.

Tender Reference

Unique transaction identifier generated by the point of sale.

Transaction Date and Time

When the Record Type = Received for the transaction.

Transaction Amount

Original transaction amount.

Payment Method

Payment method used in the transaction.

Shopper Interaction

How the guest made the payment. For example, in person or online.

Card Present 

Indicates if a card was present or not at time of transaction.

Offline

States Yes if an offline transaction was performed.

Card Bin

BIN number used in the transaction

Card Last 4 Digits

Last 4 digits of the card used in the transaction.

Account Holder Name

Legal business name of the account holder.

Account Holder Code

Code created for the account holder.

Account Name

Name of the account.

Account Code

Code created for the account.

Chargeback Details

Metric Description

Chargeback Reference

Unique reference for the chargeback.

Chargeback Amount

Amount of dispute.

Chargeback State

Most recent dispute state.

Chargeback Deadline Date and Time

Deadline when the chargeback must be addressed.

Chargeback Date and Time

When the chargeback was raised.

Chargeback Fee

Monetary amount of the fee.

Chargeback  Reason

Dispute reason code.

Chargeback Reason Description

Describes the chargeback reason.

Transaction Details 

Metric Description

Transaction Status

Most recent status of the transaction.

Transaction Type

Most recent transaction type.

Transaction Amount

Original transaction amount.

Payment Reference

Original payment service provider reference.

Tender Reference

Unique transaction identifier generated by the point of sale.

Entry Mode

Method used to enter the card.

CVM Performed

Two-digit hexadecimal code that indicates the card verification type.

Transaction Event Log 

Table 10-22 Transaction Event Log 

Metric Description

Status type

Row for each status the transaction has gone through.

Date and Time

When the status occurred.

Fee Details

Table 10-23 Fee Details

Metric Description

Transaction Amount

Monetary amount against the authorized record type for the transaction.

Transaction Type

Transaction type for each fee charged.

Fixed Fee

Monetary amount of Oracle's fixed transaction fee.

Variable Fee

Monetary amount of Oracle's transaction fee based on a variable rate.

Total Fee

Sum of the fixed fee and variable fee.

Card Details

Table 10-24 Card Details

Metric Description

Payment Method

Payment method used for the transaction.

Card Type

Sub-brand of the payment method. For example, Visa Classic or Visa Debit.

Card Number

Last 4 digits of the card used in the transaction.

Expiry Date

Expiration date.

Issuing Country

Name of the country where card was issued.

Store Details

Table 10-25 Store Details

Metric Description

Location Name

Name of the location.

Payment Location Identifier

Payment provider’s reference for the location.

Location Address

Address of the location.

Terminal Details

Table 10-26 Terminal Details

Metric Description

Payment Terminal Identifier

Terminal’s unique identifier.

[Device model]-[Serial number]

Terminal Version

POS terminal version.

Payment Device

Model name of the terminal.

Account Details

Table 10-27 Account Details

Metric Description

Account Holder Name

Legal business name of the account holder.

Account Holder Code

Code created for the account holder.

Account Name

Name of the account.

Account Code

Code created for the account.

Bank Account Name

Name for the bank account.