Verify an Account Holder

For details about required privileges, see Predefined Payment Groups and Privileges.

  1. In Payment Cloud Service, click Account Holders at the bottom of the dashboard, and then select the account holder you want to verify.
  2. Click Verification Status and then Start Verification.

    Note:

    • You have 30 minutes to complete the verification process. If your session ends you can continue where you left off at a later time.

    • Do not reload or refresh the page after you start entering verification details.

The following table summarizes the verification process and includes screenshots for each task. The screenshots only show examples, and terms might vary depending on your country.

Task Screen
Select the account holder. This image shows the screen where you select the account holder.
Click Start Verification. This image shows the Verification Status tab at the top and the Start Verification button at the bottom.

Add business details, define the business owner, and then add bank details to complete the verification process.

The image shows links to add business details, business owner details, and bank details.

Add company details.

Note:

  • The information entered in the Doing business as (DBA) field must match the name on the bank statement or document that you upload in a later step.

The image shows the area where you add company details

Add ultimate beneficial owner details for any individuals who own 25% or more of the company. One signatory and one controller must be verified. This can be the same person for both roles.

Note:

  • The name and address must be entered exactly as they appear on their government issued photo ID.

  • When attaching supporting documentation like an ID make sure that you:

    • Fit the ID within the frame of the photo without excess background in the frame.

    • Use a color photo.

    • Rotate the photo so it opens and reads left to right.

The image shows the area where you add ultimate beneficial owner personal details.
Add bank details and be prepared with the following information:

  • A business bank statement (PDF) from the past 30 days.

  • A screenshot of online banking page with business account name, address, and account number visible.

  • A photo of voided business check, with business account name, address, account, and routing number visible. The check should show IBAN and sort code for banks in the UK.

  • When attaching supporting documentation make sure that you:

    • Fit the document within the frame of the photo without excess background in the frame.

    • Use a color photo.

    • Rotate the photo so it opens and reads left to right.

The image shows bank account details and the fields that must be completed. The left side show the screen for US user and the right side show the screen for UK users.

Complete the process.

The image show the Complete button.

Redirect after process is complete.

 The image shows a message that says “All Set!”, confirms verification, and redirects you back to the verification tab.

Parent topic: Account Holders